You can contact us. Just want to make sure you get your ID home safe and sound? Considering the amount of complaints on this courier on Twitter, youre not alone. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. Thanks! By clicking Accept All, you consent to the use of ALL the cookies. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). THIS IS FRUSTRATING, written by raised a formal complaint. The worst delivery service ever. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. A heads up for anyone planning a UK fast-track (1 week) passport renewal. Thank you for your message and I am sorry to hear about this. Avoid this company at all costs. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I am sorry to hear about this. on 11/08/2021. When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and you'll get constant updates on the whereabouts . on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish Where is the nearest TNT depot? I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. They will show you which address they are going to send. This company doesn't have the security to work with important documents such as a Resident card. It is certainly NOT a good impression!! The email that told me about the passport didn't include a tracking number annoyingly. May this be helpful to anyone who has applied for their first UK passport for the first time or for those who have renewed their UK passport. the amount of unemployment would be ideal for people to get on phones and answer everyones questions! on 15/03/2021. No answer. But opting out of some of these cookies may have an effect on your browsing experience. Today is 12th April. Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Thank you. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. Good luck! I wouldn't recommend to my worst enemy. Than you for your message. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Hope you can help me on this matter. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. I got an email from you saying my passport was to be delivered yesterday but Iv not had it why where is it ?? An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. I called the Shop that made me the delivery - they struggled half-day to contact them without result. So far nobody has tried to contact me. By Tony Hetherington, Financial Mail on Sunday. I have rearranged delivery from TNT calendar on booking service next day and no one came and it has been 10 days still waiting for my passport and supporting documents. If you need help with tracking your package, you can trace it online using the TNT tracking tool. Contact TNT UK and get REST API docs. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. PO. My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. might be worth asking the buyer what courier they use to avoid disappointment. You can find contact details for TNT (UK) above. All rights reserved. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. written by And now I have to call begging for answers about something that wasn't my mistake. They told me manager would contact me within 2 days still waiting for call from last Friday. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Re: UK passport delivery. However, you may visit "Cookie Settings" to provide a controlled consent. TNT service is completely dreadful, and extremely poor. . Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. written by These cookies will be stored in your browser only with your consent. TNT keeps changing passport delivery date Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John 4 posts Page 1 of 1 Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 poqlpiusefdousngdn Newly Registered Posts: 14 TNT-owner FedEx, which distributes new. You can contact @HM_Passport on Twitter, they might be helpful. They system is soo Poor it could win Oscar of the year! Hopeless Totally useless service. Registered in England and Wales with number 01628530. Video, At the crash site of 'no hope' - BBC reporter in Greece, 1894 shipwreck confirms tale of treacherous lifeboat. I saw their working time is 8am-8pm. II31 It is 2021 and you have this sort of problem. This never happened. Lily Waddell. As long as our drivers can safely pick up the item, without risk of injury, we can pick up and deliver it for you. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. If youd like to join in, please sign in or register. Consignment no. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. written by Read about our approach to external linking. They can also explain any tracking statuses you're unsure of. written by Asha12 Wish I have not paid extra 5 for this service. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. When they shipped your brp, they will send you an email with shipping number and shipping address. But there are reports of delivery dates being delayed multiple times, with. NOBODY ARRIVES.I am in all day. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. To try and save you some time, below are a few questions we're often asked about tracking packages. There is a RING doorbell. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Hi, thanks so much for all the help from this subreddit. All Rights Reserved. Tagged TNT. Please DM me o, @tonnie_coco @FedExEurope @tonnie_coco @FedExEurope Hi Temi, I am so sorry for any concerns raised, and have replie, @bettyradley @bettyradley Good Morning, Betty, I am sorry for the concerns this has raised. This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . ", Another said: "I have had three delivery dates and it hasn't turned up. We also use third-party cookies that help us analyze and understand how you use this website. P, @masha_jackson @masha_jackson Good morning, Maria. 428Franklin Thanks for all the reply, I got my BRP card today. Im sorry that theyre torturing you that way. Attended office, passport was produced . Why have I been stuck on the phone for 25 minutes to talk to someone? 455Lane Comments are moderated so may not appear immediately. Hopefully, I don't need wait whole day outside. No drama, no hassle, just excellent couriering. Yes, you can. HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. I have never known such a useless, stupid, unhelpful, antiquated company. address. Purcell42 They dont answer their phones (27 minutes waiting as I type this), Passport Office should use Royal Mail Special Deliver, not this bunch of incompetents. Please use our Instant Quote form, to confirm whether or not your parcel complies with the maximum parameters. TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by Your email address will not be published. Press J to jump to the feed. Really distressed. so I would like to know whether TNT is handling my parcel or not. Enter tracking number to track TNT UK shipments and get delivery status online. It is mandatory to procure user consent prior to running these cookies on your website. The service can also be used for any changes, cancellations, and complaints. TNT tracking number rules : . Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. Passport delivery by TNT DrJ Full Member Just applied for a new passport. So I did but I dont think anyone could abla to do that . Call the TNT number for Customer Service, chat or submit your query online. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Phone line cuts off regulary. Give customers the best post-purchase experience with proactive delivery updates. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. #passport #uk #holidays #spring View here https: . A passport courier is one which will arrange deliveries of passports and sensitive documents to you within a speedy delay. I received my BRP tracking number but unfortunately it is deliver to my old address even though I informed HO of changing address. M_Evans Copyright 2023 AfterShip. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. on 15/10/2021. Company No: 10859767 | VAT NO: 272-521-124. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, Post If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!! Its such a long journey! I am sorry to hear about this. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies TNT Express has a consumer rating of 1.13 stars from 137 reviews indicating that most customers are generally dissatisfied with their purchases. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. You will also need to enter your postcode. 9. iOS & Android Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. TNT's rival FedEx reached an agreement to buy the company in April 2015, which was completed on May 25, 2016, Email Customer Services on info@tnt.co.uk, Email Bernard Bot (Chief Executive) on bernard.bot@tnt.com. What Covid rules do holiday destinations have? Looks like they wont text you or anything! Hi there and then you call the number, and no one ever answers the phone. Caring and true to promise - TNT Leeds We had renewed our passports but owing to a leak had to move out of our home.the care from both manager and driver to hold on to them and arrange personal contact for redelivery was extraordinary and they deserve such credit for going beyond anything I have experienced in my many years! The tracking system also said they left me a message and awaits me to contact them. Amanda.Poll Scan to download app (free) When finally got approved, we are always keen to know where is our passport and when will it be delivered to our own home. I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms The company has an exclusive deal with Her Majesty's Passport Office to deliver passports. Would I recommend to a friend? more, You seem to have JavaScript disabled. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. This is called wilful negligence. I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) This is the first time I have ever dealt with TNT delivery services and the service is appalling. Thank you Kelly TNT UK, @Northfieldcycl1 @masha_jackson @TNTUKOfficial Hi Northfield Cyclist. Luckily, everything is fine. Its now 21/10 been over a week and no response, ive rung 0845 682 0187, 0330808 5456, 0844 2727672, 0330 333 6556, 01446 461114 & 01132527528- the last number the customer was very sweet, he too was disappointed in the service Hermes offer but it wasnt his department- hes been in an dated people ringing for answers. I am calling on 03456080630 since then and phone keeps ringing for hours but no one answer the call. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. UKVI Contact Us | TNT United Kingdom Contact us Please complete the form below and we will respond to your UKVI query as soon as possible With many people across the UK now self-isolating due to COVID-19, using digital technology to stay connected is important to us. When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. Very unprofessional courrier service. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. Want to know more about how specialist passport delivery can help you? Track your item 25 November 2021. Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation. Have an invoice enquiry? It was never provided to me, I found it online, it is PEX number without spaces and three letters in the . Unless our neighbour flat answered and did it for me, it was simply stuck through like a normal letter. They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. There's little to " jest " about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment. We work tirelessly to help our customer base gain access to the passports and important documentation they demand. written by So I had a very expensive economy 2-3 day delivery service! I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. Posters claim to have been waiting up to 12 days for a delivery. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. Service 62 Value 60 Shipping 61 I had to take a day off of work to receive it, as its extremely heavy. Everything about TNT Express is here (Thomas Nationwide Transport) TNT Wiki. Want to do business with us? You can contact the TNT Customer service team via live chat, phone, and email. Want to know more about how specialist passport delivery can help you. Post navigation . My collegue asked you to DM is regarding this. My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). In recent months thousands of us have experienced significant delays in getting our passports delivered. To access the TNT Live chat you can click on the image below. But what if you accidentally leave your passport somewhere? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Contact Form: Passports. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Disgusting service you provide . Just unbelievable, l don't know why the . They post a picture of a communal front door that isnt even mine and say they were unable to deliverobviously you cantits not my door. How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your passport application status online. Your passport is your ticket to all kinds of applications. Hope all the good luck for those who didnt get results or brp delivery. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. TYPE HERE. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. Never miss your TNT UK delivery again. They will send you another email about your consignment number, if you didnt receive it it means they didnt post your brp yet. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Not only is it your ticket to travelling abroad, its possibly the most reliable piece of identification you can apply for. Re: New UK passport delivery. Your needs may vary from other people or even other business owners. Our helpful community of likeminded people will be happy to answer any questions that you have.