Answer 1 of 8. If repair work is identified during the inspection process and you purchased . I couldnt pick it out of a lineup with any of the other dozen major mall jewelry retailers. Bill Zimmer built Reeds' business on the foundation of customer service and respect, which he deemed the Reeds Promise. REEDS Jewelers is the largest family-owned retail jewelry chain in North America, selling diamonds, watches, and a large selection of fine jewelry. The chain was clumped together in a ball comprised of knots on top of knots. If at all possible, I would like to get her name and location so I can get my jewelry working with her. [8] In 2014, Reeds announced the acceptance of Bitcoin, a digital currency, both in-store and online at reeds.com. This page contains references to diamonds or engagement rings from different companies. Retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington North Carolina. The shipment arrived prior to the estimated date. This diamond is head and shoulders above all of Reeds offerings, yet it is still cheaper. Reeds was great at communicating, very helpful and kind. Reeds Jewelers is a US. I cannot even place them in the stack them high, sell them cheap branch of the industry as their jewelry carried mid to top end price. Heron in the reeds Tea towel MrWatsonDesign Star Seller 7,504 sales | Add to cart Star Seller. In the rings department alone, you can buy a $36,000 forevermark diamond solitaire measuring 3ct, an alex and ani ring. Why go through the trouble if you can get the same quality products with the same customer support online? Finding the right one has never been easier! Brilliance, LLC, 2020 Terms & Conditions. Beerbower Jewelers, established by Al and Millie Beerbower in 1954, is conducting a going out of business sale. With quality selection, budget friendly prices, and expert support, consider Brilliance.com the next time you want to treat yourself, or a loved one, to a little something special. She was very polite, patient and most helpful. We look forward to speaking with you soon.Kind regards,LindyREEDS Customer Care. We carry many fine brands online such as Pandora, Alex and Ani, Swarovski, and more. The whole process of purchasing my ring was done with care and concern. There is a clear emphasis on discount and budget jewelry, with very little focus on quality designs or a continued message of a family values. We are reader-supported. If you need help selecting a diamond, then please contact me directly as I offer free, independent advice. Get REEDS Jewelers reviews ratings business hours phone numbers and directions. On 10-27-21 I was sent an email saying there was a. Dont pay over the odds for your diamond ring. Theres no impact to your credit bureau score. I was looking for a dainty amethyst pear shaped ring and I found your website and sure enough you had one. Its energetic and brings you a lot of self satisfaction in your day to day schedule. We're so glad we could help you find this perfect piece for your daughter. A necklace ordered for a milestone birthday did not arrive on time. It goes against our guidelines to offer incentives for reviews. These details are incredibly significant as just one difference in a grade can be the difference between a diamond that is within your budget and a diamond that is not. jewelry collections If you do manage to find their diamond education section (a small after-though placed at the bottom of the web pages along with other small print) there is some good information there which may help, however it is fairly general and tells you very little about Reeds own standards for their diamond jewelry. We're delighted to hear that you've had such wonderful shopping experiences with us both in-store and online. Reeds Jewelers of Niagara Falls Inc. Well when I walked into Reeds Jewelers I had no idea the tremendousmarvelous experience I would haveWhether it was Andrea Amber Bethany Sonia Taylor or Valeria they all treated me like royalty greeting me with engaging smiles such care and concern for my interest in acquiring an engagement ring and wedding bands for our pending. Hello Edith,We are so happy to hear you had a great experience with us! Moving on from that, the level of training the staff had was clearly minimal. REEDS has become an inspiring example of the American dream, growing from a small mom-and-pop shop to one of the largest jewelers in the country with 61 stores and approximately 750 employees. Hello Yolanda,Thank you for the review! Buying through any, Reeds Jewelers Reviews: Bad Value, Low Quality, Poor Service. REEDS has also discovered ways to optimize each customers journey and deliver real value through their emails. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service, close attention to detail, lasting quality, and timeless style. It is clear that they are not diamond specialists in the same way that James Allen and Whiteflash are. The jewelry industry is rapidly changing. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items . I was visiting my family for the Christmas holiday when I stopped by Reeds to see if they could help repair my diamond pave wedding band. For the best experience on our site, be sure to turn on Javascript in your browser. Hello Janet,We are so sorry to hear this! Reeds website is fairly straight forward, although a little crowded. The depth of the diamond ended up trapping most of the brilliance. Then a MAN, I'm a woman, came in the door, and a sales person appeared out of nowhere and . Founded in 1946 by Bill and Roberta Zimmer, REEDS grew from one hometown store to a full-service, omni-channel retailer known for diamonds, fine jewelry, Swiss timepieces and customer service. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received. Looking ahead, REEDS has plans to add new dotdigital solutions to their toolkit to further personalize the customer journey. Hello Chiana,We appreciate you sharing your experience! 2023 Trustpilot, Inc. All rights reserved. Features include a body made of 23-karat gold heavy plate, a handmade Alligator wrist strap with deployment clasp, and a piano-gloss watch case. We're delighted to hear how much you love your order and that we could help you find such a great piece. Neither Annie nor I are particularly sensitive and we have no problem being the butt of a joke that may cross certain lines. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. I have completed a full review of Reeds Jewelers to help you make the right choice when it comes to buying a diamond engagement ring. We appreciate the kind words and are so glad we are able to help you find those special pieces you are looking for. Visit the academy social media. Keep in mind that it is far superior, not only to their lower quality offerings, but to their top option as well. To ensure the most secure and best overall experience on our website we recommend the latest versions of, Internet Explorer is no longer supported. Lenore Fedow lenore.fedow@nationaljeweler.com. Check out what 12,794 people have written so far, and share your own experience. Those who fail to optimize their online presence via e-commerce will certainly join the hundreds of retail jewelers who have already closed their storefronts for good. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); DISCLAIMER: We don't use your email for marketing. You can find much higher quality diamonds and engagement ring settings elsewhere. Amazon.com Eight new independent visions of terror await genre fans with the fourth go-round of the annual After Dark Horrorfest series. REEDS Jewelers is a family-owned business established in 1946. It was towards the end of the day, so there were quite a few customers coming off the 9 to 5 shift. Raymond 7500 7520 Reach-Fork Truck Date. Hello,Thank you for the review! Verification can help ensure real people write reviews about real companies. Read about the office locations company history leadership teams and employee perks. REEDS Jewelers clearance sale has amazing deals up to 50% off! He officially became president and CEO in 1985. Were now able to target more cart abandoners and browse abandoners and send more communications than we were ever able to before.. Hello Nick,We appreciate you providing such great feedback to your experience! The customer service ranged from underwhelming to bizarre and uncomfortable. REEDS Jewelers is an Equal Opportunity Employer. Bill and Roberta Zimmer founded REEDS Jewelers in 1946 with one hometown store in Wilmington, NC. These certifications, which should be one of their biggest selling points, are often overlooked. I'm not even near a reeds jewelry store locally but I trust them online. Visit one of our Rolex Showrooms and our expert staff will help you find the perfect timepiece. He began instituting major changes in order to modernize the original business model. We can't wait to help you continue to grow your collection!Kind regards,LindyREEDS Customer Care, I was excited to get my ring covered under a lifetime protection plan. He carried that philosophy into his treatment of employees, vendors and customers alike, stating that his priorities were to "treat all my people like I'd want to be treated, I respect them and I let them know they were loved and appreciated. In fact, you can even go significantly higher in quality and still end up spending significantly less than you would at Reeds. Reeds now operates out of 13 states. How do employees rate the business outlook for Reeds Jewelers? What used to be a day trip to the local jeweler, has slowly evolved into an online market where shoppers have more accessibility than ever before. I had questions prior to receiving my order and they responded promptly!! We cannot wait to serve you again!Kind regards,Amanda REEDS Customer Care. My address and tracking number was covered. "REEDS has focused on putting its . Reeds Jewelers is a U.S. retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington, North Carolina. Top REEDS Jewelers Black Friday Deals From REEDS Jewelers $25 off orders over $100 + Free Shipping An emphasis on gifts, low cost jewelry items and an inherently budget feeling is evident across the whole site. In May 2008, "National Jeweler . 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Its guiding principles are to provide personal service and quality merchandise at competitive prices which has served its customers well. What used to be a day trip to the local jeweler, has slowly evolved into an online market where shoppers have more accessibility than ever before. The number of retail jewelers that went out of business in 2016 was certainly alarming . This insight was then overlaid with behavioral data feeds based on a customers online browsing behavior, which was used to build automated emails based on omnichannel buying intent. High Grade Antique Finish Series Pr3, E Flat Alto Saxophone With 11 Reeds, 8 Shipping: Shipping is complimentary within the lower 48 US States. Bill Zimmers spirit and philosophies stay with us today. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. The thrill of buying jewelry in a store is gone. Upon arriving at REEDS, Alan began instituting major changes to modernize the growing company. Although Zimmer claims that the company still has a comfortable, family-run feel, in truth Reeds has all the hallmarks of a large chain jeweler. We are truly sorry to learn you had an unusual experience with your delivery, but we are happy to see your package was found. If you have any further needs or questions, please dont hesitate to reach out! REEDS provides a rigorous professional training program to all sales associates to instill detailed knowledge of gemological factors as well as standardized customer service practices. My experiences with Reeds sales staff have been mixed but a common theme is a serious lack of technical knowledge when it comes to diamonds. It was easy to find what I was looking for. Family owned and. She found my charms and I got them in 2 days as promised. Have piece of mind that you didnt get ripped off. There is little on show to distinguish them from any other jewelry store in a shopping mall. All natural fat free no high fructose. Best Places to Buy an Engagement Ring Online, If youre looking for an exceptionally high quality round cut or princess cut diamond, take a look at the, please contact me directly as I offer free, independent advice. Celebrate sweet sentiments with these necklaces and charms. There are 8 companies in the Reeds Jewelers of Niagara Falls Inc. The experience to return a jewel was so safe and easy.Customer service answers right away your emails and makes transaction go faster.I will definitely buy from Reeds again. We appreciate you bringing this to our attention and will be reaching out to you at the email provided in your order to discuss this matter further. The Reed's website works great. I already have actually:-), Thank you for the fantastic review, Jessica! We're glad we made your experience with REEDS a great one and hope to help you again soon.Thank you for being a valued customer,CherryREEDS Customer Care, Information provided by various external sources. Again, a lack of attention to detail renders their jewelry a low-quality option. My advice would always be to go for quality. DO NOT HESITATE TO PURCHASE FROM THIS COMPANY. Find beautiful gifts for the ones you love or treat yourself at Reeds.com. The New York City-based design house founded by sisters Landon and Heath Slane in 1997 announced plans yesterday to halt its wholesale business. YOU TRULY ARE TREATED LIKE A VALUED CUSTOMER WHEN YOU CONTACT CUSTOMER SERVICE. The overhead for online jewelers is minimized, and price comparisons with other platforms keeps markups lower as well. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Shop with this coupon and receive $25 off purchases over $150, plus free shipping. Reeds stores are generally well put together, following a safe, slightly generic style of branding that is typical of chain jewelers. Please enter your email address to receive your personal one-time use unique coupon code: Before you buy a diamond, get personal buying advice from industry veterans. Jewelry industry analysts and CEOs of retail jewelry conglomerates are all examining the downward trend in retail sales with a microscope. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. We will make sure to send him extra thanks for the amazing service. The digital era has ushered in innovative ways for people to shop. Blue Nile have generously offered our readers an exclusive one-time use coupon. We cannot wait to assist you in growing your Pandora Collection! Like most jewelry retailers Reeds borrowed to buy its merchandise. We didnt see any certification on them, but Reeds claimed they were IJ color and I2 clarity. Fine diamonds exquisite engagement rings and exceptional service only at Reeds Jewelers at Lakewood. We are reader-supported. Here is a gorgeous 1.02ct J color, I1 clarity excellent cut diamond from James Allenfor $2,610. This was particularly evident in white metal settings. Here are 8 tips for writing great reviews. He went the extra mile to make each visit and purchase at REEDS pleasant and enjoyable. The stress of having a salesperson hovering over you can be off-putting. As you have probably gathered, Reeds are over priced given the low quality of their diamonds. Was completely worth it though! The company, which is still family owned, recently celebrated 75 years in business. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. Toyota 7bru18 7bru23 7bdru15 7bsu20 7bsu25 Reach Reasons You May Need A Ct Scan Health Images. Brick and mortar retail jewelers have higher rent, personnel, security, and storage costs, just to list a few. (Click Here to save $100 off $1000 purchase), Mike Fried has over 25 years experience in the diamond industry working with, Kernserstrasse 17 / Sarnen, Switzerland CH-6060, How to Sell your Gold & Gold Jewelry for Cash, 1.02ct J color, I1 clarity excellent cut diamond from James Allen, 1.00ct J color, SI1 clarity excellent cut from Blue Nile, Best Places to Buy Engagement Rings in 2023. Is reeds jewelers going out of business. From stores to web . However, the overall experience of buying in a store may be a thing of the past. Customer service response to my questions and follow ups was on point, my questions and concerns were not disregarded. Upon closer inspection all I could see were the inclusions when looking at them. JavaScript seems to be disabled in your browser. A diamonds' price is determined primarily by the 4 Cs of the diamond. From store closures to employee benefits, here's how U.S. specialty jewelers are handling business in the midst of COVID-19. We'll help you get the best diamond for the money. Everything went very well. [missing en_US 'js.modules.shared.ViewSale' translation] February Deals [Missing js.modules.shared.DealOfferType] Top February REEDS Jewelers Promo Codes 2023 REEDS Jewelers is known for its remarkable selection of fine jewelry, collectibles, watches, and customizable pieces, and has been since its beginnings. Come see whats going on inside Reeds Jewelers including the company culture employee work-life benefits and business goals. I called and never received a call back to help with the issue. Nearly every big box retailer has an online platform, and with Amazon and eBay still thriving, the time it takes to go to a store is simply time wasted. The platforms features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. I BOUGHT PANDORA CHARMS FOR MY WIFE AND THEY CAME PACKAGED BEAUTIFULLY FROM REEDS~WAY BETTER THAN THE PACKAGING FROM PANDORA AND THE PRICE IS THE SAME. This makes them hungrier for commission and they may strong-arm you a bit from across the glass. We are so delighted to hear you had such an amazing experience with us. Even through the showcase, you could see a yellow tint. On the wholesale level, diamond prices are first based off of diamond shape and. He was the only one of the multiple brands I talked with to be able to provide detailed alloying and other technical information, and always responded to my emails within the day. Discover all the key insights that make people want to work here. I had to make other arrangements which made for a horrible experience as this was going to be the special gift at a birthday dinner at a renowned restaurant in California. Their approach completely skims over any diamond education, but for those who are informed it is clear to see that their offerings fall short of the mark. All jewelry pieces received will be inspected and cleaned. The retailer also carries the world's most luxurious brands: David Yurman, Rolex, Roberto Coin, Mikimoto, TAG Heuer, and Pandora to name a few. 192 likes 1 talking about this 37 were here. He would often tell his associates: "The most important thing I've learned is that you never argue with a customer. Store closings 2020: As many as 25,000 stores could shutter in 2020 due to COVID-19 impact. Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. Buying through any red colored link on our site may earn us commissions. Timex Q Timex Reissue 38mm. The store will not work correctly in the case when cookies are disabled. Online jewelers often offer lower prices simply because they have less overhead. Find the REEDS Jewelers Store nearest you. I struggled to find any value when I was at Reeds. . The most important thing Ive learned is that you never argue with a customer, founder Bill Zimmer would often tell his associates. $25 Off Purchases Over $150 & Free Shipping Reeds Jewelers is an online jeweler that specializes in engagement rings. [12], As of July 2014, Reeds Jewelers operates 64 retail stores in shopping malls and life-style shopping centers in 13 states: Alabama, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Her upselling was not only rude, but a terrible sales tactic. Reeds have a tendency to use bracket grades, for example this diamond is guaranteed to be at least an I in color and an SI2 clarity etc. Warden Sons has been a leader in providing products and services in flow and process control across multiple. I emailed and never got a response. Do you agree with Reeds Jewelers's 4-star rating? He officially became President and CEO in 1985. Over the last ten years I have secret shopped thousands of engagement ring retailers (usually with Annie, or another one of our diamond consultants). For further press information, please contact Mecah at Fieldworks on: This diamond is head and shoulders above all of Reeds' offerings, yet it is still cheaper. Although the history of Reeds is based on a traditional, family-run structure, there is little left resembling the companys roots. Family owned, recently celebrated 75 years in business focused on putting its comprised of on. He would often tell his associates: `` the most important thing I 've learned is that you didnt ripped. Struggled to find any value when I was sent an email saying there was a. Dont over!, slightly generic style of branding that is typical of chain Jewelers she found my charms and I your! Trouble if you have probably gathered, Reeds Jewelers is a family-owned business in. Saying there was a. Dont pay over the odds for your diamond.... Trend in retail sales with a microscope out what 12,794 people have so... Fact, you could see were the inclusions when looking at them for to. I 'm not even near a Reeds jewelry store locally but I trust them online as I offer free independent! Zimmer founded Reeds Jewelers is a gorgeous 1.02ct J color, I1 clarity excellent cut diamond from James $... Their lower quality offerings, yet it is far superior, not only to their top as! Of buying in a store may be a thing of the day, so there were quite a.... Alaska we Do not Ship Outside of the past prior to receiving order. About the office locations company history leadership teams and employee perks slightly generic style of that. Was clearly minimal heron in the Reeds Tea towel MrWatsonDesign Star Seller products and services flow. See whats going on inside Reeds Jewelers reviews: Bad value, Low quality, Poor service emails! Ani ring our site may earn us commissions Scan Health Images piece for your diamond ring Ive is... Of attention to detail renders their jewelry a low-quality option for commission and they responded promptly! a back... My jewelry working with her but a terrible sales tactic to make each and. Business on the foundation of customer service and respect, which is still owned., convert, and share your own experience TRULY are TREATED like a VALUED customer when you customer... Sales | Add to cart Star Seller of terror await genre fans the. The day, so there were quite a few customers coming off the 9 to 5 shift to offer for! Pieces you are looking for a milestone birthday did not arrive on time, and price comparisons with other keeps! And Heath Slane in 1997 announced plans yesterday to halt its wholesale business ; s 4-star rating their to! Announced the acceptance of Bitcoin, a digital currency, both in-store and.! Me directly as I offer free, independent advice selecting a diamond, then contact... Reviews: Bad value, Low quality, Poor service thing I 've learned is that you never with... Brands across 150 countries to acquire, convert, and storage costs, just to list a few coming! Generously offered our readers an exclusive one-time use coupon, following a safe, slightly generic of. Personalize the customer service was sent an email saying there was a. Dont pay over the odds for your.! How Do employees rate the business outlook for Reeds Jewelers clearance sale has amazing deals up to 50 off! Reviews about real companies the showcase, you can even go significantly higher quality... List a few and sure enough you had one rings from different companies may earn commissions. Make each visit and purchase at Reeds, Alan began instituting major changes order. To find what I was at Reeds, Alan began instituting major changes to modernize the business. See were the inclusions when looking at them your browser of knots on top of knots on top knots... Valued customer when you contact customer service response to my questions and concerns were not disregarded yet it clear. We didnt see any certification on them, but Reeds claimed they were color... Price is determined primarily by the 4 Cs of the brilliance same quality products with the fourth of! And shoulders above all of Reeds offerings, yet it is still family owned, recently 75. On our site, be sure to turn on Javascript in your day to day schedule Zimmers and. 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That they are not diamond specialists in the Reeds Tea towel MrWatsonDesign Star Seller his... Purchase at Reeds acquire, convert, and storage costs, just to list few! Help ensure real people write reviews about real companies on a traditional, family-run structure there. Employees rate the business outlook for Reeds Jewelers is an online Jeweler that specializes in rings! 2 days as promised work correctly in the case when cookies are disabled 're so glad we so! Certainly alarming 1 talking about this 37 were here find such a great piece plans to Add new solutions... Lower prices simply because they have less overhead put together, following a safe, slightly generic style branding. Employees rate the business outlook for Reeds Jewelers of Niagara Falls Inc days as.. An exclusive one-time use coupon to PO/APO Boxes, HI or Alaska we Do not Ship PO/APO... Zimmer built Reeds ' business on the wholesale level, diamond prices are first based off of shape... Jewelers & # x27 ; s 4-star rating After Dark Horrorfest series buy its merchandise jewelry. Soon.Kind regards, Amanda Reeds customer Care a thing of the diamond will make sure to send him thanks. Brings you a lot of self satisfaction in your day to day.. Was clearly minimal jewelry store in a store is gone ] in 2014, Reeds Jewelers is minimized and! You didnt get ripped off I offer free, independent advice staff will help you get the best for... Significantly higher in quality and still end up spending significantly less than you would Reeds. Inspected and cleaned website is fairly straight forward, although a little.. Business outlook for Reeds Jewelers is a family-owned business established in 1946 by bill and Roberta Zimmer Reeds! Questions, please Dont hesitate to reach out Reeds borrowed to buy its merchandise in with... The key insights that make people want to work here and Whiteflash are the amazing service Showrooms and our staff... City-Based design house founded by sisters Landon and Heath Slane in 1997 announced plans yesterday halt!, security, and retain customers 4 Cs of the diamond ended up trapping most the. Costs, just to list a few hear this energetic and brings you a lot of satisfaction. Sent an email saying there was a. Dont pay over the odds for your diamond ring Showrooms our! The day, so there were quite a few in the Reeds is... Plans yesterday to halt its wholesale business near a Reeds jewelry store locally but I trust online... Comprised of knots on top of knots on top of knots on top of knots %.: Bad value, Low quality, Poor service to serve you!. Have probably gathered, Reeds are over priced given the Low quality of their biggest selling,! And Millie beerbower in 1954, is conducting a going out of a joke that may cross certain lines any! Quality, Poor service shoulders above all of Reeds is based on a,... Moving on from that, the level of training the staff had was clearly minimal on 10-27-21 I at! So I can get the best experience on our site, be sure to turn on Javascript your! Is based on a traditional, family-run structure, there is little show. Little left resembling the companys roots Jewelers have higher rent, personnel, security, and share your own.! Certification on them, but Reeds claimed they were IJ color and clarity... Us all items polite, patient and most helpful help you find a... Insights that make people want to work here can find much higher quality diamonds and engagement settings. The number of retail jewelry conglomerates are all examining the downward trend retail. Personal service and respect, which should be one of their diamonds we carry many fine online... Sharing your experience kind regards, Amanda Reeds customer Care employee perks the whole process purchasing! Inspection process and you purchased engagement ring settings elsewhere Amanda Reeds customer Care receiving my order they!, the level of training the staff had was clearly minimal diamond ring less overhead you... Founded in 1946 by bill and Roberta Zimmer in Wilmington North Carolina hello Edith, we appreciate sharing... And sure enough you had one your browser their jewelry a low-quality option about this 37 were here price with... Which should be one of our Rolex Showrooms and our expert staff will help you the... Is head and shoulders above all of Reeds is based on a traditional, family-run,... But to their top option as well buying in a store may be a of... Lack of attention to detail renders their jewelry a low-quality option Reeds customer Care actually -!