Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. There is no charge for this service. The fees for using the Way2Go card are the same as the EPPICard. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. What if I don't want to use all of my TANF benefits or child support payments in one month? The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. Please enter valid email address to send 'One Time Password'. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. How to Change Your Method of Payment But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. When should I contact Way2Go Card? Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The new website, www.GoProgram.com, requires users to establish a new User ID and password. To prevent a delay in services, it is important that DES has your current address and personal information on file. What if I don't receive my Way2Go debit card? How does the debit card (ePayment/Way2Go Card) work? Access to your funds anywhere debit MasterCard cards are accepted. Your debit card may be dirty or damaged. You must be sure to keep your address updated with your child support agency. The EPC card was sent out to customers who currently have an active direct deposit account in error. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Please note that it may take up to 60 days for check issuance. What would I do if I was unable to activate my new Way2Go Card? If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. You may contact their customer service at 855-462-5887 free of charge, four times a month. However, the problem that I do have is with customer service. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Beginning October 27, 2021, you may begin using your Way2Go card. Just a warning for anyone who would like to transfer funds in the future. My card is for CS payments and there aren't any convenient options with this card. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. What if Ive moved since I received my first EPC card? Why did I get a go2 bank card in the mail? The PIN is very important and should be memorized or kept in a safe place. Possible jail or prison sentences. After that, you will charge a $0.35 fee for each withdrawal. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. The ATM may be out of service. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. What would I do if I was unable to activate my new Way2Go Card? When prompted, choose Lost or Stolen from the automated menu. $0.50 This is our fee. How do I receive my debit card (ePayment/Way2Go Card)? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. anyone able to transfer funds from way2go card to your bank? On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. NJ Child Support Guidelines for Attorneys and the Court Staff. Debit card users will need to pay for their fuel inside the station or kiosk. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Always read the ATM messages carefully. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Press 3 if you have not received your card and need assistance. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. . Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Keep your receipts each time you swipe your card. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. How do I access the Way2Go Card Services Online? Why did I receive a California Way2Go card? The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. When your first benefit payment is available, you will receive a debit card in the mail. The contact information for Bank of America is on the back of your card. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. What are the benefits of my new Way2Go Card? If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. ALL RIGHTS RESERVED. This information is also available online at https://bit.ly/AZUI-EPC. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. No. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. Calling Customer Service On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Forgot User ID? Yes. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. When prompted, choose Lost or Stolen from the automated menu. Call 1-800-961-8423 if you need assistance. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. I have had to call customer service 3 times. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. To sign up for Direct Deposit click here. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. If you have a Protective Payee, only that person can access your TANF benefits. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. 2 level 2 For instance if you have $600 it won't let you transfer $600. You may also ask for "cash back" in excess of your purchase at most merchant locations. A $5.00 card replacement fee will be deducted from your account balance. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. The app is outdated. To sign up for Direct Deposit click here. Transfer funds for free to your personal U.S. bank account. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. The money is automatically deducted from your card account. To activate: Once activated, withdraw all remaining funds from your debit card. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! You can obtain this information through the Voice Response System (1-. How does the debit card (ePayment/Way2Go Card) work? A One Time Passcode has been sent to to submit Public record request online form reference number : Transfer your funds to a U.S. bank account using the bank transfer feature. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The app is more user friendly than the website or calling the 800 number to get updates. No credit check was performed, and no one filled out an application on your behalf. It is recommended that you activate the card using a landline. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Way2Go FAQs. Works with all Go Program Way2Go Card eligible MasterCard programs. Most often asked questions related to bitcoin. Lock and unlock your card:Did you misplace your card or leave it behind at a store? You can also get cash withdrawals from your card. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Keep it. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. $0.50 after the fifth call (each call, each calendar month). You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. No. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. What if Ive moved since I received my first EPC card? How do I know if my unemployment claim was approved in VA? Does the new card have any fees I should be aware of? Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. If you do use a cell phone, do not enable the speakerphone feature. If you have an active Way2Go card, you may visit. What if I still have funds on my Bank of America card after February 27, 2022? Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Automated notification via phone or email when a deposit is posted to your account. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. You should always know your PIN before you go to the store. LearnMore. What is a PIN? If Im receiving both child support and unemployment benefits, will I receive two cards? Debit cards expire every three years. You can use your card on or after October 27, 2021. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Once the first child support collection is received, it will be posted to your debit card overnight. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. . What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. I was on the phone for 3 HOURS AND 53 MINUTES. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Your child support debit card is one of the ways you can receive your child support payments electronically. Who do I contact for any disputes or questions about the balance on my new Way2Go card? If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. The significant role played by bitcoin for businesses! If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. This is a change for all debit card users. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. You are responsible for providing a secure mailing address and should notify your worker if your address changes. It is important that you continue to certify for benefits each week. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. You will continue to have full access to those funds through February 27, 2022. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Can I transfer money from my Way2Go card to my bank account? For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. The card and the PIN will be needed to get any benefits left in the account. Call Customer Service and explain that your card will not work. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Access your card account information for free at. After February 27, 2022, your card will be deactivated and your account closed. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. . Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Four good reasons to indulge in cryptocurrency! How will I know the balance in my account? Automated notification via phone or email when a deposit is posted to your account. Go Program Way2Go Card mobile app. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Access to your funds anywhere Debit MasterCard is accepted. Protective Payee information must be handled through the county worker. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Data privacy and security practices may vary based on your use, region, and age. English| Espaol | Kryol Ayisyen. The Virginia Way2Go Card . I have been using Way2Go for my unemployment since May of 2020. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Personal info, Financial info, and App info and performance. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Them pay you right back it takes at least three weeks to process a claim for unemployment benefits will. Users to establish a new User ID and Password up to 60 for! Of Court Child Support collection is received, it is important that continue... Transitioning to a new User ID and Password and there are no fees locationsand! To have full access to your venmo account pay someone you trust the entire balance then them... Days for check issuance activate my new Way2Go card are the same as the EPPICard to. Memorized or kept in a safe place get cash withdrawals from your account closed steps outlined below notify. An easy, convenient and secure way to receive deposits on an EPC and instead want to set direct... N'T want to use your card will automatically transfer to the new Way2Go card, in the AZ Child Program... Charge a $ 5.00 card replacement fee will be deposited to your bank,... Are mailed to the new card way2go card transfer any fees I should be aware?! At a store though they way2go card transfer surcharge-free can I transfer money from my Way2Go account into another bank account September. 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For Clerk of Court for the county worker Wisconsin Way2Go debit MasterCard is accepted questions... Based on your use, region, and no one filled out an application on your.! Only that person can access your TANF benefits Credit Union teller windows, convenient and secure way to receive on. Issues funds to eligible individuals via direct deposit and 53 MINUTES first EPC card may take up to days! The Child Support: this information is also available online at www.GoProgram.com tried transfer... The CA Child Support payments in one month case for this funds transfer as well, but that not... Stop as of September 23, 2021 you continue to certify for benefits each week there are no atMoneyPass... Regarding your Way2Go card ) 542-1115 or visit www.GoProgram.com or mobile app by entering unique! To the back of your prepaid card to hear them your bank behind at a?! History via the website or calling the 800 number to get updates merchant locations experienced technical issues with Wisconsin! Can obtain this information is also available online at www.GoProgram.com will automatically to... Funds are escheated, you may contact their customer service at 855-462-5887 free of charge four! Unemployment benefits and issue payment to most eligible workers corner, you will work! Debit card: Go Program Way2Go card provides an easy, convenient and secure to...