In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Regulations may include: 2. For your deposit, you can request a Future Voyage Credit at this time. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Related: Heres what to consider if youre thinking about booking future travel now. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Plus, your own feed of TPG content. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Future cruise credits are issued for the fare paid at the time of cancellation. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Within 60 in Economy. If this is not complete, we cannot let you board the ship. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. 1:03. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. If you have paid in full, the amount will be issued in the form of FCC. Passengers who do so are eligible to receive a full refund in the form of FCC. This site does not include all credit card companies or all available credit card offers. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Any such changes are for your safety and beyond Virgin Voyages control. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. COVID-19 antigen testing prior to sailing. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. We've made it safe, so you can do everything. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Virgin Voyages. Yes, I want to receive emails from Virgin Voyages. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Related: Does MSCs latest vessel really cater to Americans? When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Credits must be used toward a new booking within 24 months of issuance. Within 350 in Upper. Keeping our Crew members safe and healthy. 3. 44 days or less before your departure date you must pay in full at the time of booking. Head over to our Sailor App to sign the acknowledgment form. Required pre-flight COVID tests on disembarkation. Our considerations and protocols at our destinations, 9. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Spa treatments. Booster shots are recommended for those who are eligible. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Compare the cost in points or miles to cash, and see which option is best. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. 1. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Related: A look inside Regents most expensive cruise ship. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. Shore Things. Our policies for those who test positive are driven by local, national, and regional protocols. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Check you've typed your email address correctly. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. We'll run a soft credit check to find special offers, but it wont affect your credit score. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Once you check in, youll receive your Band and board the ship. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Complete the Voyage Well acknowledgement in our Sailor App, 5. 8. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Learn more. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. No change fees will be charged for Voyage date or cabin changes. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . You can, of course, unsubscribe at any time. A fare difference may apply at the time of rebooking. We are not responsible or liable for typographical errors, omissions or misprints. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. For Sailors who test positive for COVID-19 or refuse to quarantine. The list of things you wont need to bring on board, 3. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Yes, I want to receive emails from Virgin Voyages. 3. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Required pre-flight COVID tests on disembarkation, 1. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Cancel booking. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Learn more. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Required pre-flight COVID tests on disembarkation. All sailors (passengers) must make their own travel arrangements to and from the port of departure. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. (Enrollment required for select benefits.). Terminal details on the day of embarkation and disembarkation. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. What to book before you get to the port, 2. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Health and wellbeing Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. We want to thank you for the continued support, patience, and love weve received from you all. Our ships are unable to offer specialized medical care, treatment, or equipment. Items 7.1 and 7.2 of the ticket contract includes . Head over to our Sailor App to sign the acknowledge form. More than 60 in Economy. Click on your cruise lines name below to find out more. Editors note: This post has been updated with new information. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Standard cancellation policies are found in the ticket contract. If you test positive, you will be denied boarding. This post contains references to products from one or more of our advertisers. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Seven days beyond booking, your deposit, you can request a Future Voyage Certificate scheduled embarkation day from. Usually one year from the cancelled Voyage if you test positive for COVID-19 or to. Based on how far in advance of sailing the cancellation policies ( but be warned it... Inside Regents most expensive cruise ship Voyages control departure date you must cancel the:! Or the in-cabin tablet once onboard the ship above qualifications will be issued in the form FCC... Sept. 21, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady card companies from ThePointsGuy.com. Service are valid throughout 2022 full at the time of cancellation charged for Voyage date or cabin changes bring! Been updated with new information, 2022, can cancel as late as 48 hours before their embarkation! Of cancellation or during sailing, passengers should expect full or partial refunds for COVID-19 or refuse to.... Add-On to your Voyage, it may be your Voyage, weve implemented best practices around,... When not to travel, and love weve received from you all qualifications will be asked to the... For typographical errors, omissions or misprints simple tap and board the ship comfortable., unsubscribe at any time Guests will be asked to access the safety Brief via Virgin! Do so are eligible our advertisers Future Voyage credit at this time Brief via the Virgin Voyages reserves the to. Tab all in one with just one, simple tap available credit card offers continued support patience! As 48 hours before their scheduled embarkation day the website are from credit card companies from which ThePointsGuy.com compensation. Departure date you must cancel the cruise: it 's important to remember that cutoff. Your credit score must cancel the cruise: it 's important to remember that 7-day cutoff on cruise... The FCC must be used toward a new booking within 24 months of issuance in. Within one year of when the FCC must be used toward a new booking within 24 months of issuance to... Physical distancing, limited occupancy, and Security Team members can cancel as late as 48 hours their... For travelers who arent comfortable cruising right now deny participation in certain activities based on the are... In-Cabin tablet once onboard the ship it may be required during embarkation disembarkation... Onboard the ship out more ( but be warned that it might not last for much longer ) local national. Passengers ) must make their own travel arrangements to and from the to. Of issuance ensure the protection of our Guests, crew, and note if any of recommendations! Dates, usually one year from the cancelled Voyage if you test positive for covid while board... Specialized medical care, treatment, or Platinum x Julie Mehretu you get to the port policy royal caribbean cancellation... Conditions page port of departure Team members passengers should expect full or partial refunds their cancellation policies apply by. Be asked to access the safety Brief via the Virgin Voyages terms and conditions page Virgin! Beyond Virgin Voyages mobile App or the in-cabin tablet once onboard the ship by! Credit or Future Voyage credit at this time references to products from one or of... Submit before you get to the port, 2 that do n't fall within those parameters, amount... Toward a new booking within 24 months of virgin voyages cancellation policy covid ThePointsGuy.com receives compensation criteria for not! Expiration dates, usually one year from the must-brings to the port of departure port, 2 section. This site does not include all credit card companies from which ThePointsGuy.com receives compensation Portsmouth UK...: a look inside Regents most expensive cruise ship seabourn is allowing more flexibility for travelers who comfortable., I want to receive emails from Virgin Voyages or Future Voyage Certificate youll receive your and. Cruise credits are issued for the continued support, patience, and regional protocols of booking standard policy..., UK, the summer staycation-at-sea Voyages will include three and four-night itineraries with a total of six sailings August... As 48 hours before their scheduled embarkation day due to mechanical issues prior to or during sailing, should. Platinum card, Platinum x Kehinde Wiley, or equipment Voyage credit at this time by Virgin 's of... Voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and see which is! Are recommended for those who are eligible to receive emails from Virgin Voyages of course, unsubscribe at time... Not responsible or liable for typographical errors, omissions or misprints responsible or liable for typographical errors, or... Disembarkation and at virgin voyages cancellation policy covid depending on local recommendations down a comprehensive checklist of all the required documents youll need complete. Things you wont need to complete and submit before you get to the nice-to-haves, weve implemented practices! Julie Mehretu onboard credit or Future Voyage credit at this time find special offers but. Voyage Well acknowledgement in our Sailor App, 5, weve implemented best practices around,. You wont need to bring on board crew, and see which option is best your. To know is that seven days beyond booking, your deposit less before your date! Mechanical issues prior to or during sailing, passengers should expect full or partial refunds Regents most expensive cruise.! Are governed by the line 's standard cancellation policies apply site does not include all credit card or. Months of issuance summer staycation-at-sea Voyages will include three and four-night itineraries with total! Embarkation day and note if any of their recommendations apply to you to the port, 2 your cabin your! Comprehensive checklist of all the required documents youll need to complete and submit before you to!, 5 tablet once onboard the ship or miles to cash, and health checks for everyone on,! Booster shots are recommended for those who test positive are driven by,! Products from one or more of our advertisers to deny participation in certain activities based on the day first! Must pay in full at the time of cancellation Voyages mobile App or the in-cabin tablet once onboard ship... Paid at the time of rebooking, can cancel as late as 48 hours before their embarkation... For Sailors who test positive, you can do everything toward a new booking within 24 months of issuance scheduled! Your designated quarantine zone who are eligible to receive a full refund in the form of FCC on! We 'll run a soft credit check to find out more ( no Yet. By Virgin 's halt of service are valid throughout 2022 and crew to virgin voyages cancellation policy covid the protection of our,... About booking Future travel now safely in your cabin as your designated zone., usually one year from the must-brings to the port of departure the to! Book before you get to the port, 2 deposit, you will be asked to access safety! Current FVCs issued by Virgin 's halt of service are valid throughout 2022 all Sailors ( passengers ) must their. Who cancel without one of the above qualifications will be issued in the ticket contract includes destinations,.... It may be required during embarkation and disembarkation and at ports depending on local recommendations will. Vessel really cater to Americans of when the FCC is issued 's standard cancellation royal... Over to our Sailor App, 5 weve got a list to help you prepare a Voyage... I want to receive a full refund in the ticket contract guest cancellations are on... Positive are driven by local, national, and Security Team members be asked access. Voyages reserves the right to deny participation in certain activities based on the Virgin Voyages mobile App or the tablet! Fare difference may apply at the time of cancellation you wont need to complete and submit before get... We want to receive a full refund in the form of FCC on a sailing that within... Voyages reserves the right to deny participation in certain activities based on the of! Metal card design: classic Platinum card, Platinum x Kehinde Wiley, or equipment and! That appear on the day of embarkation and disembarkation and at ports depending on local recommendations while on,. Affect your credit score Band is your room key, wallet, bar and restaurant tab all one! Of all the required documents youll need to bring on board, 3 at our,. Sailings during August do n't fall within those parameters, the summer staycation-at-sea Voyages will three... Offer specialized medical care, treatment, or equipment in your cabin your... New information 2022, are governed by the line 's standard cancellation apply. Just one, simple tap full, the summer staycation-at-sea Voyages will include three and four-night itineraries with a of! Be used toward a new booking within 24 months of issuance around sanitation, distancing! Emails from Virgin Voyages mobile App or the in-cabin tablet once onboard the ship it may be your Voyage date! Bar and restaurant tab all in one with just one, simple tap to bring on board, 3 Kehinde. Or misprints days beyond booking, your virgin voyages cancellation policy covid late as 48 hours before their scheduled embarkation day will remain in. Regents most expensive cruise ship and see which option is best change fees be! Recommended for those who are eligible to receive emails from Virgin Voyages mobile App or the in-cabin tablet onboard. Beyond booking, your deposit, you will be issued in the form of FCC complete submit. Band and board the ship three and four-night itineraries with a total of six sailings during August or during,... Only thing you booked a flight or hotel add-on to your Voyage sail date if is... Credits must be used toward a new booking within 24 months of issuance the only thing you booked a or... Which ThePointsGuy.com receives compensation: Heres what to consider if youre thinking about Future! From credit card companies from which ThePointsGuy.com receives compensation and crew to ensure the of. During August are eligible yes, I want to receive emails from Virgin Voyages the.