You will live in bathing suits and coverups for the most part! There are pictures of it above (it has small waterslides). The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Allergies are a big concern for us. Its located in the main lobby building. We love this! The ocean views are amazing. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Can you tell me something about the television channels or access to Hulu TV or something similar? I would suggest downloading their app. We would love to return. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. To be honest, we didnt notice. Its the best I have found. Theres also a selection of traditional Mexican breakfast items available. We are already paying $18000+ just for all inclusive. While The Grand is an upscale luxury resort, it is very welcoming to families. Guess the inspection wasnt done, yet. Make sure you book this early as they fill up fast for free and resort credit eligible services. I . Anyhow I had a great time and Ive booked to go back again in November -December. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! The snack bar was GREAT! I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Its one of the reasons we like them, too! We didnt have any resort credits, but I do understand that they are very easy to use. What view is better, to garden or resort? Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Thanks for the great post. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Tia and Im glad you had a great trip! She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Cov 19 did limit some events. I know you boys are young but did you notice an area that seemed to have more older teens? You pay the same price, but we get a small commission for every booking. So youll be able to leave your 5 year old, but not your 3 year old. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. And because the resort is so large, we never felt like it was overly crowded. My boys are ages 8 and 11. A stellar all-inclusive package covers food and top . Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Hello! He also enjoyed the lentil soup. Ha ha. Just ignore them and continue walking until you get outdoor. Very clean comfortable room, water slides, kids club, great restaurants. Great review! He had a soak every morning while watching cartoons. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The food is fresh and high quality. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. He made our last night the best night! I have a ZOOM meeting which cant be missed. Thanks! But, Im happy to hear that they are ensuring that everything is safe. Variety of hot Mexican cuisine at the Grand Buffet. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Then we took the boat to Mexico and got a real taste of the city!! You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. This is whats in the closet at The Grand unlimited alcohol. Would definitely return to the Grand again in the future, but will never buy a membership. Keep em coming! See photo above as evidence. Can you share the more popular ones? Views of the courtyard inside our building. Great review so useful, especially the part about allergies! Review tags are currently only available for English language reviews. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. Also, how is that managed? Sometimes even in paradise you want to chill in your room! So cute. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Its also brand new. We always could find a chair and restaurant seating also wasnt an issue. It did offer more so we feel the difference in price is worth it. Ha ha. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. It provided us with so much wonderful information that I was unable to find via the hotels website! There is a kids area thats unparented for older kids. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Thanks for stopping by, HJ! I know its been a while since our visit to this beautiful resort but its always better late than never! Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. deep tissue massage is not). No, we didnt have an upgrade. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Tripadvisor performs checks on reviews. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Were glad they actually use fresh salmon and tuna for their sushi rolls. We are so excited about our trip now! Was the dress code of long pants for men enforced at dinner?lynn. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Our son has a dairy and egg allergy. Im glad that youve found the review helpful. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Not a bad spread! LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Then they ask if anyone has a food allergy. Its extremely thorough & makes an upcoming trip very exciting!! I am planning a trip there with my family for Christmas 2019. I was wondering, what time do the pools generally close at the Grand? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Wondering if anyone used resort babysitters to have a night out? We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Where to begin?! The Grand offers so much that you might not want to leave the resort. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! So, I would contact The Grand to ask. This property is HUGE. If you plan to take a day trip, consider visiting at Xel-Ha. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. But every thing that was open was very safe. This is the seafood fettuccine with black ink pasta. But this time were bringing the kids. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? They are still asking us how the white doves came out of his hand. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Many thanks. The pools are smaller and spread out around the resort. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Thanks, Mitchel. Wifi requires no password. Did you feel this way or was it just a minor inconvenience? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Do we need to pay for any food or special beverages in the resort? With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). The brand of the water bottle is Epura. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Staff were super friendly and helpful. The diversity and authenticity of the menu was exceptional. Just wondering if you did any upgrades? Its the modern version of the do not disturb door hanger that were all familiar with. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Save time after the massage to use their amazing whirlpool or relaxation rooms. No, we were not there for the Diamond Club. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The landscaping is still quite new. At least $200 in $1 or $5 bills. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). This is the adult only pool at the Grand at Moon Palace. For your review it was fantastic!!! All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Bikes and scooters of all sizes are available to use at no extra charge. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. 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