17. You can just get the Arriva #89 all the way there from Liverpool airport. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Anytime Single / Return Tickets. Ticket Types. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. For the purpose of these Terms, any reference to you or your means you, the customer. 4.1 Adult Railpasses are for persons aged 19 or over. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. This booklet tells you about the options for adults aged 19 and over. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. No trains are running from the station. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. We aim to have normal service resumed as swiftly as possible. 4. 4.1 Adult Solo Tickets are for persons aged 19 or over. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. One DayUse it anytime on the day that you buy it. Merseytravel Centres 22. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. Please email smart@merseytravel.gov.uk with the following details:-. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. It is the Users responsibility to ensure your Account has the required funds or free concessionary journeys available to operate the Toll Barrier. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. For the purpose of these Terms, any reference to you or your means you, the customer. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. No trains are running from the station. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. Who should I contact with any queries? You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. Solo tickets are validon any bus serviceacross Merseyside. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. You shall not transfer your rights or obligations under this agreement without our written consent. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. One DayCash, contactless payment. Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). If you buy a ticket online, it will be available 24/36 hours after you buy it. 10. 3. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. Are there any restrictions in place when using a Solo Term Time Ticket? (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. Cash, contactless, credit or debit cards. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). You must first use your ticket within 28 days from the date you buy it. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. 5. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. We can prevent your lost card from being used and send you a replacement if necessary. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. . If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. This agreement is between you and Merseytravel. Under 5s travel free in Merseyside. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. Refunds will be made direct to your nominated bank account. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. 16. The term dates for term time Tickets can be foundhere. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . What if I lose my smart Solo Term Time Ticket or it is stolen? Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. 12. You should keep your email confirmation as proof of purchase to help if you have any queries. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. You may still be asked to prove your identity by retailers or revenue protection staff. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. I dont currently have a MetroCard - how do I get one? Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. You can combine different types of season tickets for journeys through different areas or zones. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. How do I collect my ticket? There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. They can be used all-day on Bank Holidays too. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. 11. 10.3.5 the Railpass is surrendered to us with the request for a refund. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. This fee is to cover the card production and distribution costs. We can prevent your lost card from being used and send you a replacement if necessary. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. There is no need to get 2 buses to that hotel. Following receipt of this information, we will hotlist the card preventing further usage. See page 13 for more details. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. You can also check the status of your ticket here to make sure that it has not expired. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Card Number. Can I check when my ticket is due to expire? In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Which dates are covered by Solo Term Time Tickets? Please be advised that we may use agencies to verify and confirm your identity and residence. 13. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. . 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. Tickets are valid Monday to Friday onterm time datesonly. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. If you have aMetroCardyou can buy and renew your ticket online. . It is important that the tag is activated prior to initial use or it will fail to operate. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Onterm time datesonly is not valid for vehicles being used for conveyance of passengers or goods for or! 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