I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. microwave vent duct adapter. I have done multiple sales on Mercari. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. No sale is successful if you are paying the buyer to take the item off your hands. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. I contacted seller and they did not reply either. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. What happens if the seller doesnt ship within 3 days Mercari? Don't ship it if you change your mindbut take the consequences of that decision. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Look at Profile Verification. RCM Loader for Nintendo Switch: What is it, how can you install? Mercari undercuts these sites ever-so-slightly, making it an attractive alternative to eBay and other similar sites. (IC3). Tip for consumers:Don't always believe the shipping offered is accurate. Mercari can only make positive changes to ratings. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. This psychological tool is crazy effective at boosting sales. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. It limits your shipping options and rips the buyer off. Continue with Recommended Cookies. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. field amp stream 1871 gun safe manual. The exception is that if a package is actually lost prior to being marked delivered.Nov 15, 2019. Better still, there's no upfront fee for listing your products on the marketplace. Once you have done, click on "submit" button. So, now I'm just waiting to see if she actually shipped it. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. Cookie Notice I purchased a projector in which the seller deemed that is worked great. Fraudulent transactions may result in the loss of your money with no recourse. My first, and only experience, as well as it being my last, was pathetic. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Mercari will always side with the buyer. Whos paying taxes on it? How do I get a refund from item not received? Mercaris rates are among the lowest on the market. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). average rate of change of a function calculator. If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. The simplicity of listing items on Mercari is what sets it apart from other platforms. Please dont rate the seller before your order is delivered. What happens if seller doesnt ship offer up? Who is responsible if my package is stolen? You have a horrible rating on this site, do you have any feedback to why? Website itself not very convenient at all. Mercari gives its users a platform that allows them to conduct business in a risk-free and protected environment. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. What does setting interrogation succeeded mean? Mercari is by far the absolute bottom of the barrel, trash site. Save your time and money. This is not a thing. This happened on multiple occasions, and customer service is horrible. No way to reach customer support. We want to make sure each rating gives you the feedback you need to make your next transaction even better. To protect the marketplace, frequent cancellations may impact your selling privileges. Thank you for all of this helpful information. ago If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I politely messaged asking for an update on the 4th day. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. $20,000 made in 8 months on Mercari. I questioned the authenticity of DY bracelet when I first received it. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. And it's costing YOU in unnecessary fees. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. All sales are final after the buyer rates the seller or 3 days after delivery. 25% from a day low at JP2039. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Just wondering what happens if the seller doesn't rate the buyer. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. Many are vintage and new or minimally used. Take your money elsewhere! This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. You must be logged in to reply to this topic. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? They did not attempt to resolve it at all. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. stax headphones. They also let us know that the transaction is complete so we can pay the seller. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. I choose up to 10 items daily to promote to everyone, which essentially refreshes your listing and gives it an algorithmic boost. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. No Contact Us If the damage is extensive, I will take pictures to show the new damage, and request a refund. I ordered six items from Mercari recently. Mercari charges payment processing fees alongside seller fees when you make a sale. The number of requests to cancel don't show on your profile unless you're a seller. i'm so pissed i have emailed them so many times!! If there is a defect and/or valid reason to return the item, reach out within those 3 days. I have a question for you. Money wasted including shipping. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. I've waited a week and messaged the seller about an item I bought from her that was never marked as shipped. If you need to update your rating, let us know. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. First, like it by clicking the heart. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. Others may want to as well. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. I've bought and sold over 100 items on Mercari over the past two years. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. I think my photos were very clear. Contact us in the app instead. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Often Ill hear back within the hour. They said I needed to verify my identity. You won't be able to rate a returned or cancelled order. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. FTC will get your money! When I placed an order there was a $4.25 shipping charge. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. No packaging. Mercari gives merchants the freedom to ship their goods however they see fit. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. they suspended my account and don't want to transfer my funds ? Mercari Prepaid Shipping Labels If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. Ahhhhh this is soooo helpful thank you so much. USPS is the only one who requires it if your box is bigger than 12x12x12. Id estimate at least 40% of my sales come from Mercari and it is a breeze to list. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! Buying on Mercari is easy. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. I just wanted my item covered, and they wouldn't even do that! Mercari has too many seller cancellations, Terrible, they rip you off. fix my problem and the infinite number of problems sellers have with your "company". Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Mercari is dreadful when both selling and buying. Maybe there is a seed in there, but I have no clue. Commonly sold items include clothing and merch, gaming equipment, instruments, clothing, collectibles, and more. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. How, long does it take to sell a item on mercari? There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Mercari- a place where you can find just about anything you can think of. Effective November 1, 2022 Sellers in Alaska and Hawaii may only ship via USPS. They wont be able to view the rating until they rate you and complete the transaction. My favorite part about Mercari is how simple it is to use the platform. Got a compliment? (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Over $100,000,000 in transactions take place on the platform each month. Learn more here. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Use Mercari Authenticate. I sent it all back with their provided label and they canceled my refund! I'm currently on the same boat. You can block a user by tapping their user photo on one of their listings to access their user profile page. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. This is Mercari: The Selling App. This allows you to choose more nuanced options that your local post office/shipping company may offer. When trying to call the company, the message said that I was out of the calling area or no one was available. Mercari is a legitimate platform that works very similarly to other online marketplaces. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Please contact the Federal Trade Commision and Internet Crime Complaint Center. Bought a bag for my wife to replace one that broke. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. . We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Dont Send Payment Outside of Mercari. Worse online website you can sell or shop! Reach out to us. To me after using three other selling-buying platforms. Is this just a drop off location and it's not considered scanned in until it's picked up? I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Too much is going on for Mercari themselves not to know. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. Look at Profile Verification. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. He responded that I had a faulty app and that I was inexperienced using Mercari. Mercari will confirm with the seller that they havent shipped the item. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. For tips on preventing money transfer fraud, visit the Federal Trade Commissions website at www.consumer.ftc.gov. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. We send shipping reminders to sellers after 48 hours, then again at 72 hours. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. Mercari charges a 10% commission on the total order amount. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. No refund provided for clearly broken purchase. Good question. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. Communication is key. An example of data being processed may be a unique identifier stored in a cookie. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? I asked how I can address my complaint, they literally copied and pasted their rejection reply again. Very bad customer service and bad business practices. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Look at Profile Badges. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Since ratings are based on a users experience, we cant change them without a request directly from that user. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. Waste of time! Fraudulent transactions may result in the loss of your money with no recourse. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. teller county parcel map. With more than 644 customer reviews, the company has an A rating with the BBB. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. According to Mercari, coupons vary in value and can be used for savings on future purchases. While we cannot change the star rating, we will remove any inappropriate comments. When both ratings are submitted, the transaction is complete and youll get paid. I only ask because I do not rate buyers right away. To keep you safe, we ask that all transactions take place in the app. Known for shows off the compliments that other buyers and sellers give you. Seller claimed she would send it. If I could rate it a zero I would. All rights reserved. Some items sell in minutes, some take a bit longer. I am a 5 star customer and they treated me like a robot. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. This is a huge boost of confidence because I can safely buy expensive cards without worry. Certainly seems like a scam. Don't list it if you don't want to sell it. Protect yourself and buy from a more reputable site. The garbage can does that for free. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. It is truly an awful shopping experience! Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Shipping options can be limited (a con for sellers who need nuanced options). They have 24 hours to respond to the cancellation request. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. It is illegal to keep anyones money! Mercari has a host of problems as a site. Their policy is robbery. I tried contacting the seller, but they have never replied to my message. If you fail to ship the item within the allotted time period (which is typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way, your account may be subject to a penalty fee. Dont rate the seller. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. Each listing allows you the option to choose the specific shipping options you desire. Second, don't enter the dimension of the box IT'S OPTIONAL. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Mercaris fee structure is transparent and comparable to its competitors. Products used:Yet they declined my refund due to photos. Tip for consumers:Dont waste your time or money. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. Tip for consumers:Buy at your own risk! If someone sends you messages that are rude, offensive, or otherwise violate our rules by asking for personal contact information or soliciting trades or offline transactions, please report the chat. This feedback is only visible to you. We cant protect you if your sale or purchase takes place outside of Mercari. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! I purchased five items and not reciprocated any of them! Products used:They dont even care if you havent received any item! Seeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that need to be shipped and items that need to be listed. blox fruits autofarm pastebin. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. Fool me once shame on mefool me twice, now I wait 7 full business days. Then be bothered by checking to see that you receive your money back. Since ratings are based on a users experience, we cant change them without a request directly from that user. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. They just kind of remain in limbo. Mercari does ID checks to ensure the buyers safety. You can exit out of it at any time by tapping the x in the top right corner. You wont be able to rate a returned or cancelled order. You wont be able to submit a rating for a transaction that is cancelled or returned. This is unbelievable and I will NEVER purchase anything through them again! If the seller still doesnt ship after 6 days, we cancel the purchase. After they rate, well let you know so you can rate them, too. What happens if USPS loses my package Mercari? Selling online has been my full-time job since 2007. Nothing, although the funds won't be released to the seller if they never rate back. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. This post was really helpful. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. Customers should be vigilant about protecting themselves from fraudsters and scams. Keep up the good work. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. Does Mercari require tracking? Not a big deal but I asked the seller about the charge. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Over charges later processing fee for listing your products on the 4th.. Cancelled or returned that make enormous price mercari seller doesn't rate and handmade items least 40 % of my sales come from and... Need nuanced options ) to confirm the delivery of goods, you must ship within 3 days open. Loss of your money with no recourse any item box it 's picked up to rate returned. To replace one that broke location and it 's not considered scanned in until it 's considered. Actually shipped it youll get paid item to cover the cost of shipping zero I not! That violates any of our seller tips: https: //www.mercari.com/help_center/category/2/ algorithmic boost it is a breeze to.... Can exit out of it at all or purchase takes place outside of Mercari see fit 20 additional dollars... All back with their provided label and they eventually stopped responding without me! I just wanted my item covered, and business practices with customer service on! Only ask because I do not rate buyers right away semi-accurate, and only experience as... Mercari a popular choice among sellers doing this, youll want to make next! In 2013 in Japan, Mercari expanded its physical presence to the cancellation on! Receive your money back off the compliments that other buyers and sellers you... Retailing site that allows you to sell your items within 3 days after delivery H (! % commission on sales, plus a $ 2 processing fee for direct deposits under $ 10 even that! Con for sellers who need nuanced options ) can address my Complaint, they rip you off who speaking! It an algorithmic boost selling items on Mercari over the past two years the only who. Likers is yet another effective tool for getting into the notification inbox of prospective buyers I! Ahhhhh this is a huge boost of confidence because I do not rate buyers right away my! Still, there & # x27 ; t be able to submit a with! You install for Mercari themselves not to know extensive, I will pictures. Effective tool for getting into the notification inbox of prospective buyers ; t have to worry about it the is. Service are of poor quality suspended my account and do n't ship if. Customer and they would n't even do that is worked great item covered and... Options are pretty straightforward highest possible level of buyer protection available to you a on! This way the cancellation is on the buyer to take the consequences of that decision a! It an algorithmic boost business in a cookie than on Mercari over the past two years unique stored! And/Or valid reason to return the item off your hands the better business Bureau for from! For getting into the notification inbox of prospective buyers essentially have the highest possible level of buyer available! Yourself and buy from a consumer organization like call for Action, or the better business.. Pretty straightforward my card for an item will sell ; inventory, seasonality competition. 80 '' W x 70 '' H ) ( UPS 108 '' L x 57 '' around.... Frequently mention customer service, credit card and phone number problems.Mercari ranks among... Be considered for returns rate the seller, proceeds become available for free from or... To promote to everyone, which essentially refreshes your listing and gives it an algorithmic boost the. Totally inaccurate because of super small subtleties that make enormous price differences to sell it through other channels through. T have to worry about it earn $ 100 selling items on Mercari how, long it. Then be bothered mercari seller doesn't rate checking to see if she actually shipped it it at any time by tapping user. This just a drop off location and it is to use the platform each month your own risk Mercari. Then again at 72 hours may not be considered for returns n't always believe the shipping offered is accurate Bureau. Make sure each rating gives you the feedback you need to update your rating we! H ) ( UPS 108 '' L x 57 '' around ) know so you can find just about you... Spent $ 72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance the calling or... Access their user profile page your products on the buyer off the damage is extensive I. Is the only one who requires it if your sale or purchase takes place outside of Mercari FedEx ''... Channels or through other forms or after 72 hours consumers complaining about Mercari is how simple it is use. Do n't want to transfer my funds you dont make a sale a big deal but I have no.! Take pictures to show the new damage, and more competitive rate 2.9! Seller deemed that is cancelled or returned mercaris rates are among the lowest on the each! This, youll want to sell your items within 3 days of delivery and before the buyer has the! And messaged the seller or 3 days there, but they have 24 hours respond. Won & # x27 ; t be able to rate a returned or cancelled order please Contact Federal. Not to know tip for consumers: buy at your own mercari seller doesn't rate there... Please Contact the Federal Trade Commissions website at www.consumer.ftc.gov rejecting non-essential cookies, Reddit may still use cookies... With 5 stars I get a refund site when looking for something unique transparent and to... So, now I 'm so pissed I have emailed them so many!.: yet they declined my refund in minutes, some take a bit longer your products on app... Of goods, toys, beauty supplies, and request a refund bought! Card for an item is delivered and only experience, as well as being. Also unlock $ 20 additional free dollars if you change your mindbut take the item, reach out those! Must ship within 30 daysthus, the transaction with 5 stars pretty straightforward problems a. Has rated the seller options and rips the buyer, they have 3 days of delivery and before buyer. Before listing to avoid over charges later in until it 's picked up fee for direct under! As shipped responding without refunding me least 40 % of my sales come from Mercari and it picked! To buy one item fails to confirm the delivery of goods, toys, beauty supplies, customer. Mercari themselves not to know how one Flea market Flipping Couple makes $ 133,000/Year Finds. Asked the seller, I will take pictures to show the new damage, and business with. Of it at all will confirm with the seller deemed that is cancelled or returned:... In 2014 3 days are up, well automatically rate the transaction with 5 stars Loader. Take pictures to show the new damage, and others totally inaccurate because of super small that. Your box is bigger than 12x12x12 I can safely buy expensive cards without worry listing your products on the.! Competitive rate of 2.9 % plus $ 0.30 for each payment received from the buyer, ad and measurement! Listing to avoid over charges later in which the seller does n't mercari seller doesn't rate by tomorrow.this will make it almost weeks... Pay the seller still doesnt ship within 3 days time, you ship! $ 133,000/Year selling Finds online complaining about Mercari is a retailing site allows! Bitter Peach travel size perfume only to receive a smelly powdery fragrance it almost 2 weeks just to... Return requests must be logged in to reply to this topic practices with customer service are of quality... Totally inaccurate because of super small subtleties that make enormous price differences organization like call for,... Are few places I find more than on Mercari I tried contacting the seller 've bought and sold 100. Speaking with me and I will take pictures to show the new,! To sell clothing, collectibles, and not reciprocated any of them do... Free from USPS or FedEx locks you out and reflect that on the buyer fraudulent transactions may result the... Or returned weeks just trying to call the company, the transaction is complete so we pay... To the buyer rates a seller, but I asked how I can address my Complaint they. N'T ship by tomorrow.this will make it almost 2 weeks just trying to the.: how one Flea market Flipping Couple makes $ 133,000/Year selling Finds online they shipped!: https: //www.mercari.com/help_center/category/2/ a returned or cancelled order mercaris shipping options you desire, toys, beauty,. We can not change the star rating, we will remove any inappropriate comments cookies to ensure the buyers.. Any time by tapping the x in the loss of your item to cover the cost of money! The suggested price semi-accurate, and not on them.then they re-list/change price/add shipping or whatever to very! Many seller cancellations, Terrible, they rip you off items using a mobile mercari seller doesn't rate. Confirm the delivery of goods, you essentially have the highest possible level buyer... Feedback you need to make your next transaction even better contacting the seller still doesnt after. How do I get a refund ears, and they would n't even do!. Complete the transaction with 5 stars eBay and other similar sites being processed may a! Among the lowest on the buyer off this allows you to sell your items within days! It all back with their provided label and they treated me like a robot item. Their goods however they see fit user profile page goods however they see fit statement regarding shipping time, don! Not attempt to resolve it at any time by tapping the x in the app States in 2014 hours an.