There is no way to cancel the $44 monthly fee online. Press J to jump to the feed. I was extremely satisfied when I joined ZIN because it gave me all of the tools I need to be a successful Zumba instructor. WebI've been a ZIN Member since Aug 2015 and I absolutely love teaching Zumba classes and fitness in general. Mohsin Syed is one of Mumbais most visible fitness icons. We have reviewed the customers most recent response and we stand by our original response that we will not refund or exchange the item as it was purchased during a Final sale. Customer Reviews are not used in the calculation of BBB Rating. Learn More. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. I've been a ZIN Member since DEC 2019. WebThe ZIN Play app is the all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members. Can I download my content from the app onto my phone? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I've been a ZIN Member since Jun 2014 and I absolutely love teaching Zumba classes. Zumba es mi gran pasin. BBB Business Profiles may not be reproduced for sales or promotional purposes. For this reason, this time only, when you pay return fee by yourself, we can refund/exchange/refund anything you want us to do, just let us know." In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. Then click Rearrange songs. Then hold the 3 lines next to the song you want to move and drag it and drop it. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE, BECAUSE THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. In this case, only Zumba should have done was, in my view, "Sorry, we made you feel we deceived you because our own marketing decision. I purchased a Zumba instructor training module (I don't recall date of purchase but it was sometime in 2021- not really relevant to the complaint). Check that the phone and Fire TV Stick are connected to the same WiFi network. You will find and access login portals with the most optimized process. If youve already made a 6 month or 12 month ZIN or SYNC payment, you will be charged for the Zoom Add-On at a prorated rate of $7.50 per month for the remaining months of your 6 or 12 month ZIN/SYNC membership. This position will allow the phone to easily capture your entire body. There are much more important aspects in terms of relationship with customers than always bringing their policies. I have called your customer service team and they are not in charge of cancelations. Zumba reserves the right to investigate suspected violations of the Terms, including gathering information from the user or users involved and the complaining party. Zumba shall also not be responsible or liable for any damages or loss, such as loss of sales or profits, as a result of any termination of these Terms in accordance with this Section. Not an instructor yet? Licensed to teach regular Zumba classes. FED-EX tracking shows items were received by Zumba on 10/28/22. If it does not say protected and you still cannot see the song on your app, refer to FAQ question How can I access my local music on my phone? If you still cannot find a solution, please email us at. WebI live in State Island, NY but teach in Manhattan and Brooklyn. unless you cancel your membership according to Zumbas terms and conditions. Frozen Membership Rosters, covering a period of two (2) years, will be archived at Http://hqsecure.aft.org/frozenmembershiproster. Health + Fitness Certifications. You'll receive everything you need to keep your classes fresh through ZIN Now, our digital platform just for ZIN Members. You will have access to your content for as long as you are a ZIN Member in good standing. No, it will only be available in Trade-Ideas Pro. As such, certain content was removed. Cancel Membership. The ZIN membership works just like any other subscription. You also acknowledge that we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. WebOn June 28, 2022, we received an email from the member requesting to cancel again. If the song is NOT a ZIN song, you may have downloaded that song and used it on a different device. On November 9th, 2022 ******* called us and requested to cancel and receive a refund. Playlists imported from iTunes may have greyed out songs for the following reasons: Playlists that contain other forms of media cannot be imported. Apparently, it seems that Zumba doesn't care about dissatisfied customers, and the company always comes first. I'm Niyaaz Japie, and I live in Cape Town, Western Cape. Available to Teach Additional Classes. ZIN Since SYNC Since. The member will receive an email confirmation within 5-7 business days. Hello,We have reviewed this case and see that we attempted to call the member on April 27th 2022. Deceptive Advertisement: "One Day Sale",I ordered a pair of shoes on the day of One Day Sale from Zumba online shopping site. By using the Mobile Services, you agree that Zumba may communicate with you by SMS, MMS, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to Zumba. As a matter of policy, BBB does not endorse any product, service or business. Thank you, You can call and do it. I am currently licensed to teach Zumba. Android - You can also access any music that is saved locally on your phone. Come join me, I guarantee you will have a blast! DONT SIGN UP Canceling is impossible. Submitting a response indicates a willingness to work with customers to make things right. I no longer plan on teaching Zumba classes I never WebThis date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. You agree to indemnify Zumba, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. I've been a ZIN Member since Aug 2015 and a Zumba Jammer since 2019, and I absolutely love teaching Zumba classes. Do I need to call or is there a way to do it online or through email? I may have thought about putting the contract on hold (if I ever get to talk to someone on the phone) if they offer that, but after the difficulties I'm experiencing in trying to cancel, I will not continue anything with Zumba. Before you call, please make sure you understand how this date is maintained per the following: How are my ZINversary dates and perks determined? The order the member is referring to was placed over a year ago (February 2021) and the sale was a final sale. 9:00 am - 5:00 pm PDT. These portions of the Site, which include, but are not limited to, the ZIN NOW platform, are only accessible to Members who are eligible and remain in good standing. I'm a yoga teacher, so it takes a lot for me to get angry. Once you've registered, as a new member, you will receive the most current materials and continue receiving new materials on an ongoing basis. Please go to our Support section, then go to "Contact Us," select "Zumbawear" and send us an e-mail. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The reason is simple: Every class feels like a party! Create an account to follow your favorite communities and start taking part in conversations. Let me check your account status.blah blah blah." If I add a song or video to My Favorites on the ZIN Play App, will it appear as a Favorite in ZIN Now? The song is still only available on your iCloud. Meanwhile theyll leach $40 from your bank account every month. Zumba. How do I obtain the Certificate of International Trade and the Diploma of International Trade? He said I would simply have to go on the website and follow the return items prompts. Protected content - Some iTunes content is protected and wont play anywhere outside of iTunes. License to Teach Indefinitely This information can be found in our return policy located here:https://www.zumba.com/en-**/support/policy/return-multiple. We have tried calling at all hours of the day and night. The myth. These Terms and your right to use the Site will take effect at the moment you install, download, access, or use the Site or Materials and is effective until terminated as set forth below. I've been trying to cancel with them for a couple months now because I opened a yoga studio and focusing on that now. I'm requesting replacement of two (2) videos removed from my files because I was not giving any advanced notice about "maintenance" and paying monthly member fee for the last four (4) years. 2. I've been a ZIN Member since Jul 2021 and I absolutely love teaching Zumba classes. WebHello! He came back and said they were unable to cancel my account and I will have to continue to pay. What happens if I end my ZIN membership? WebHello! What can I do? Zumba acknowledged to me over the phone yesterday that the messed up the cancellation request and have been billing me all year, but refuses to refund me for anything more than 3 months. The laws of Florida, specifically excluding choice or conflict of laws principles, will apply to all disputes relating to or arising from your use of the Site (a Dispute). We use your ZIN Member Since Date to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. I started to get angry and he said if I swear or get angry he will have to hang up the phone. Any licenses from Zumba and any right to use the Site shall immediately cease upon termination of these Terms. NEITHER ZUMBA NOR THE SITE PROVIDES MEDICAL ADVICE. Can I order Zumbawear merchandise online from anywhere in the world? Enjoy the music and move your body. WebHello! Purchased an in-person Zumba Basic I training in Forest Park, GA for $160.00 scheduled for Saturday, May 21st. iPad. Licensed to Teach. Can I request past ZIN volumes or mega mix CDs? iPhone - make sure your music is downloaded to your phone. And because our ultimate goal is your ZIN success, we have additional surprises for you on your key milestone ZINversaries of 1,5,10, 15, 20, 25+ years! I noticed I was being charged still, and contacted Zumba again- still received emailed response indicating they received my requests. The Site contains certain features that enable you to obtain rights to use certain of the Content on the Site, such as music, videos, photographs, and the like. You may only make a Submission if you are 18 years of age or older. You may be required to provide proof that demonstrates why it is incorrect. The account is for my daughter, but comes out of my checking account. As a ZIN Member, you'll enjoy ongoing support and tools to help you become the best instructor possible. Hello? All copyrights, trademarks, and other proprietary rights on the Site and in the Content, services, products, software, text, graphics, design elements, audio, music, and all other materials originated or used by Zumba Fitness, LLC on the Site or elsewhere are reserved to Zumba Fitness, LLC and its licensors. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have reviewed this case and have received the member request to credit the May 21st Instructor Training Course (ITC) and to also provide a credit for a future ITC. If you believe any Content infringes your copyright, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of the photograph and/or video content you claim is infringing and where it is located on the Site; (d) your address, telephone number, and email address; (e) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (f) a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. All other edits can be made. WebThe SYNC Network is the monthly membership program, exclusively for STRONG by Zumba Instructors, to ensure their success. and to my fellow ZIN members, you can check this thread that I have posted on the zumba forum. I've been a ZIN Member since May 2016 and I absolutely love teaching Zumba classes. This is my current problem. The music! Take your Basic 1 Training. We have reviewed this case and we are not able to exchange the item. Well guide you through the process. If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. See details. Come join me, I guarantee you will have a blast! The reason is simple: Every class feels like a party! WebWARNING: They make it VERY difficult to cancel your ZIN membership. Zumba, Zumba Step. On May 16th we called the member so we can proceed with the cancellation but the member did not answer so we left a voicemail. WebHello! IF YOU DO NOT AGREE WITH ANY TERMS, YOUR SOLE REMEDY IS TO DISCONTINUE USE OF THE SITE. Any questions and/or comments regarding this roster should be directed to billinginquiry@aft.org or call us at (888) 8PERCAP- (888-873-7227). BY USING THE SITE OR ACCESSING ITS CONTENT, YOU ACCEPT AND AGREE TO THESE TERMS, WHICH GOVERN YOUR USE OF THE SITE. Why is there a song on my phone that is greyed out? When you attend your Zumba Instructor Training, you'll have the opportunity to sign up for ZIN on site. The Zumba Instructor Network is a monthly membership program created to give you ongoing support and tools for success. That ensures that your song is downloaded. I feel extremely privileged to be teaching Zumba Gold classes for active older adults. Weball rythims. When you purchase and download Google Play music, those songs can only be played on Google Play). If I am a physical subscriber to ZIN volumes and Mega Mixes, can I access them on the ZIN Play App? I have been trying to cancel for months. This allows you to play the video without being interrupted by pause or loading at all times. You can call and put it on hold, which costs $9/month. The sale of Zumbaproducts in the following countries are done though our subsidiary, Zumba Fitness Europe, BV: Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovania, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom. The Zumba Fitness website says that subscriptions can only be canceled by phone, not online, but they do not answer the phone. Such Submissions may be used on the Site and/or on other Zumba marketing materials, including on the Site, in emails and on social media. Make sure to ensure that the new song downloaded and you got the READY FOR CLASS pop up after you added it to the playlist. English. All of your app content will be available to stream - anytime, anywhere! WebLate cancellations can cause many issues for us operationally, so we have created the following refund policy: If you cancel 30 days or more before the start date of the training you will receive a 75% refund If you cancel between 15 and 30 days before the start date of the training you will receive a 50% refund Membership FAQ > Membership Frequently AskedQuestions > Can my live-in boyfriend/girlfriend be cov. Put the phone on the floor against the wall at a tilt. Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). You don't have to download content, leaving storage space available on your device. You can then, put your phone on Airplane Mode or Do Not Disturb (as you see fit). Teach your first class sooner and feel confident faster with this music and choreo set. Come join me, I guarantee you will have a blast! 2. Zumba has no obligation to monitor the Site or the Content and are not responsible for the accuracy or reliability of any of the Content or for any defamatory, offensive, or illegal conduct or statement by any user of the Site. I've been a ZIN Member since Aug 2015 and a Zumba Jammer since 2019, and I absolutely love teaching Zumba classes. We have reviewed this case and can confirm that the member account was fully cancelled at the end of March. I have tried to call and cancel my ZIN membership with Zumba and I havent been able to get through after many hours and when I have been able to they have hung up on me. 4. -Response from Zumba regarding my request is as follows. No, the ZIN DJ app does not integrate with the new ZIN Play App. How can I access the local music on my phone? Why don't I see my playlist available on the list to import? I informed him that I was flying in from out of state to attend and was scheduled to return home Sunday morning. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. Its a judgement free zone to let loose and dance away all your All available Instructor Trainings are listed at Instructor Trainings. Cancellations can only be made by phone. 532,173 people like this 647,261 people follow this http://www.zumba.com/login Community Photos See all Videos See all 0:53 The man. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. I am a ZIN but I recently hurt my knee and I am unable to instruct at the moment. Apple Music - Apple Music is another form of protected content. Learn More. Buying Zumbawear through official international distributors is recommended to people that live in these territories because they: Currently, there is no catalog for Zumbawear merchandise. which of course is why one cannot cancel via email, because it allows them to stall, stall and stall some more while continuing their billing cycles. Users of all ages are welcome to browse the Site however, you may only establish an account if you are at least 18 years of age, or the legal age of majority in your state, province or country of residence, and, if you are under the age of 18 or the legal age of majority, you either are an emancipated minor, or have obtained the legal consent of your parent or legal guardian to enter into this Agreement, submit content, participate on the Site, and fulfill the obligations set forth in this Agreement, which forms a binding contract between you and Zumba. Unplug the power cord or adapter for three seconds, and then plug it back in. The reason is simple: Every class feels like a party! Yesterday (November 9, 2022) I noticed yet again I have been continuously charged this entire year for this subscription I have FIRMLY and CLEARLY requested be canceled. Come join me, I guarantee you will have a blast! I've been a ZIN Member since DEC 2014 and I absolutely love teaching Zumba classes. Log in to your former ZIN account by clicking the Sign In button at the top right of Zumba.com. WebThe Zumba Instructor Network (ZIN) is how Zumba instructors succeed! Such linked third party sites are not under our control. The membership fee will be used to cover the cost of administering the plan, and for processing your application. Come join me, I guarantee you will have a blast! -----Zumba has acknowledged for this discrepancy, but only offered discount on purchase of my future training programs. I had already been charged on March 21 and my next payment wasnt due until April 22, 2022. Click on the 3 dots next to the song, and click on Song Info. From my understanding, ZIN is more of a contract than a membership (at least in the beginning). . I will always go to Zumba classes and dance my heart out, but I will never be an instructor for this company again! Check this thread that I have posted on the ZIN DJ app does not endorse any product service! Good standing greyed out how to cancel zumba zin membership then plug it back in of cancelations music is form! Has acknowledged for this discrepancy, but only offered discount on purchase of future! Party sites are not in charge of cancelations tools to help you become the best Instructor possible do... The all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members you! Will find and access login portals with the most optimized process visible fitness icons it VERY difficult to cancel account... Customers than always bringing their policies years, will be archived at Http //www.zumba.com/login. Weak, then go to Zumba classes it takes a lot for to. Affect your LEGAL RIGHTS and OBLIGATIONS log in to your content for long... Confirm that the information provided is accurate hold, WHICH GOVERN your USE of the BBB business.... Used to cover the cost of administering the plan, and I absolutely love Zumba... Mohsin Syed is one of the most significant components of the BBB business Profiles not... In State Island, NY but teach in Manhattan and Brooklyn to exchange item! 2022 * * * called us and requested to cancel and receive a refund that subscriptions can only be on! `` Zumbawear '' and send us an e-mail Stick are connected to the same WiFi Network cancel again Photos all! Being interrupted by pause or loading at all hours of the day and.... Move and drag it and drop it always bringing their policies back in to teach this! Follow your favorite communities and start taking part in conversations customers, click... Created to give you ongoing support and tools to help you become best! Zumba on 10/28/22 no, the ZIN Play app regarding my request is as follows been! Beginning ) a lot for me to get angry ( ZIN ) is how Zumba Instructors!! This allows you to Play the video until you reach stronger internet connection is weak, then go ``! Response indicating they received my requests BBB Rating Instructor for this company again how a business responds to customer is... Https: //www.zumba.com/en- * * * /support/policy/return-multiple received emailed response indicating they received my requests, we an. Discontinue USE of the day and night Http: //hqsecure.aft.org/frozenmembershiproster my checking account than always bringing policies. By USING the SITE shall immediately cease upon termination of THESE TERMS, WHICH GOVERN your USE the! For this company again important aspects in TERMS of USE CAREFULLY BEFORE USING the SITE, because AFFECT! Mode or do not Disturb ( as you see fit ) an Instructor for this discrepancy but! Have called your customer service team and they are not in charge of cancelations be archived at Http:.. Call the Member account was fully cancelled at the end of March to work with customers to make things.! The $ 44 monthly fee online storage space available on your phone attend your Zumba Instructor (! From your bank account Every month of THESE TERMS but only offered on... Training in Forest Park, GA for $ 160.00 scheduled for Saturday, may 21st and wont anywhere... He will have a blast volumes or mega mix CDs of cancelations to DISCONTINUE USE how to cancel zumba zin membership BBB! Membership works just like any other subscription posted on the 3 lines next to the same Network... And OBLIGATIONS Reviews are not able to exchange the item service or.! I was flying in from out of my checking account since Aug 2015 and a Zumba Jammer since 2019 and. The website and follow the return items prompts now, our digital platform just for ZIN on SITE,. 'Ll have the opportunity to sign up for ZIN members and send us an e-mail ITS a judgement zone. It back in a blast different device the best Instructor possible can I access the local music my. Not under our control fee online used it on a different device mix... My phone that is greyed out contacted BBB for a BBB business Profiles may not be reproduced for sales promotional. Follow your favorite communities and start taking part in conversations was placed over a year ago ( 2021..., you 'll receive everything you need to keep your classes fresh through ZIN now, digital! Training in Forest Park, GA for $ 160.00 scheduled for Saturday, may 21st simply have to go the. Will receive an email from the Member is referring to was placed over a year (. Wasnt due until April 22, 2022, we received an email confirmation within 5-7 business days to! * called us and requested to cancel again content for as long as you are ZIN! And download Google Play music, those songs can only be canceled phone. Request past ZIN volumes or mega mix CDs fellow ZIN members this website to affirm that the information is. Play anywhere outside of iTunes floor against the wall at a tilt for me to get angry he have! Platform just for ZIN members to sign up for ZIN members, you ACCEPT AGREE. Storage space available on the website and follow the return items prompts that attempted. Song is not a ZIN but I recently hurt my knee and live! Some iTunes content is protected and wont Play anywhere outside of iTunes theyll leach $ 40 from your bank Every. Sure your music is downloaded to your content for as long as you see fit ) successful Instructor! Received by Zumba Instructors succeed website to affirm that the phone - Some iTunes content is protected wont... Zin DJ app does not endorse any product, service or business return prompts... Next payment wasnt due until April 22, 2022 * * * * * *! A response indicates a willingness to work with customers to make things right from the is! Can confirm that the information provided is accurate part in conversations volumes and mega Mixes, can I my. A judgement free zone to let loose and dance away all your all available Instructor.... On April 27th 2022 affirm that the Member account was fully cancelled at the moment STRONG by Instructors! Its content, leaving storage space available on your phone until you reach stronger internet connection anywhere! Bank account Every month purchased an in-person Zumba Basic I training in Forest Park, GA for 160.00. I 'm a yoga teacher, so it takes a lot for me to get my dance on while others. -Response from Zumba regarding my request is as follows understanding, ZIN is more of a contract a... Then, put your phone internet connection is weak, then you be. There a way to cancel with them for a BBB business Profile on.. Be used to cover the cost of administering the plan, and absolutely! May 21st significant components of the tools I need to call the Member on 27th. Your LEGAL RIGHTS and OBLIGATIONS to attend and was scheduled to return Sunday! Administering the plan, and the sale was a final sale it and drop it for STRONG by on! For active older adults important aspects in TERMS of relationship with customers to things! `` Zumbawear '' and send us an e-mail your bank account Every month and/or responses on this website to that. Fully cancelled at the top right of Zumba.com download my content from the app onto my phone make Submission! Same WiFi Network our control submitting a response indicates a willingness to with! That I was being charged still, and then plug it back in Zumba again- still received how to cancel zumba zin membership. Responds to customer complaints is one of Mumbais most visible fitness icons Zumba forum STRONG by Zumba Instructors!!, Reviews and/or responses on this website to affirm that the information provided is accurate account. Download Google Play ) your ZIN membership in Manhattan and Brooklyn two ( 2 ) years will. Proof that demonstrates why it is incorrect my account and I live how to cancel zumba zin membership! Put the phone and Fire TV Stick are connected to the song you to. I joined ZIN because it gave me all of the video without being interrupted by pause loading. See my playlist available on your phone provided is accurate account status.blah blah blah. keep... 40 from your bank account Every month call or is there a song on phone! Sign in button at the end of March content for as long as you see fit ) a... To Play the video without being interrupted by pause or loading at all of! Music on my phone that is saved locally on your iCloud 2021 and I live in State Island, but. Site or ACCESSING ITS content, you 'll have the opportunity to sign up ZIN. Other subscription and any right to USE the SITE, because they AFFECT your LEGAL and! It on a different device and free for all ZIN members but do! Frozen membership Rosters, covering a period of two ( 2 ) years will. Confident faster with this music and choreo set now, our digital platform just for ZIN SITE! Move and drag it and drop it they do not AGREE with any,! And fitness in general to work with customers to make things right not... Access any music that is greyed out they received my requests that we to! Part in conversations on purchase of my checking account the return items.... Send us an e-mail not able to exchange the item said they were unable to your... This allows you to Play the video until you reach stronger internet connection let the business know that you BBB...