You can unsubscribe from Gopuf marketing texts and emails with the link provided at the bottom of the emails. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. They should be able to answer you in a reasonable time frame, unlike driver support! If you have a current Gopuff account but cant access or log into your phone, you can log in on another device. Save $30. I have had entire weeks taken from me for no reason, I have had shifts pulled during my shift and one time even after I had already worked the entire shift. They could provide none. that Sponsor need not provide you notice before terminating or suspending your account. If you intend to seek arbitration you must first send written notice to Sponsors Customer Service Center of your intent to arbitrate (Notice). Gopuff UK Help Center Help Center How can we help? Some workers blame a Gopuff supply chain they . the more you demand to be transferred its not going to help your case, and I can assure you 99% of the times when our supervisors call you back they will tell you the exact same thing since they are the ones who tell us what to tell you guys whenever you call in. has engaged in or has attempted to engage in any of the following: (a) acting in violation of these T&Cs; (b) damaging, tampering with or corrupting the operation of the Program, Site or App; (c) acting with intent to annoy, harass or abuse any other Reddit and its partners use cookies and similar technologies to provide you with a better experience. 12 hours later I received a text and call saying they were at my door. Not recommend to work there, as the community ignoring. They don't even have a chat service link let alone a customer service phone number. Your Gopuff Order Payments Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? Average Earnings of 450 - 700 **Based on a 40 hour week and seasonal incentives **. I recently ordered two items from GoPuff. We are sincerely sorry about any frustration caused. - JB, Awful customer service, try to get out of everything, I have had multiple bad experiences with them now. Get started today. You can also contact payroll@gopuff.com. To the fullest extent permitted by applicable law, you hereby agree that: (i) any and all disputes, claims and causes of action arising out of or connected with this Program or any Points or Rewards shall be resolved individually, without resort to any Gopuff delivers in your area. Postal Service certified mail to our registered agent Corporation Service Company, 2711 Centreville Road, Suite 400, Wilmington, DE 19808. I was missing a whole bag of shopping and the cs department have ignored my emails. These T&Cs do not alter in any way the terms or conditions of any other agreement you may have with Sponsor for other products or services. Like other delivery services, goPuff drivers are independent contractors. Dont renter card details and do not buy. This is just nuts. Customer support: 855-400-7833 notice how there options to pick when you call Driver support: 833-786-0981 Immediately connects you without prompts. Also, refer to your driver emp.#. The remaining 11% were constructive reviews with the goal of helping Gopuff improve their work culture. gopuff is a scam!! This leads to burnout, as many teams company-wide are stretched extremely thin while simultaneously trying to meet unrealistic standards and demands. It's that simple. For example, your estimated delivery window may changethat doesnt mean anything is wrong; they just want to be honest about when your GoPuff order will arrive. and Subject to the terms hereof, Sponsor reserves View Nick Morris's email address: nxxxm@gopuff.com & phone: +1-870-xxx-xx23's profile as Senior Product Manager at Gopuff, located in San Francisco, California. In over 5 years as a delivery driver now I cannot say I have ever worked for a worse company. business days, so you should expect a full refund by then. Your purchase, receipt and use of Cards constitutes your agreement to follow and be bound by this Gift Card Policy. We will reimburse all AAA filing, administration and arbitrator fees paid by you for claims totaling less than $10,000, unless the arbitrator determines that either the substance of your claim The Program is not targeted towards, nor intended for use by, anyone under the age of eighteen (18). Read more about Brett here. I lost time and money using them. How Good is GoPuff Support and Knowledge Base? You must provide true, accurate and complete information Puff Points and Rewards are personal to you and may not be sold, transferred, or assigned to or shared with, family, friends or other third parties or used by you for any commercial purpose. They simply grab it from the warehouse and bring it right to whoever ordered it, reducing delivery times. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, How can one pick up any shifts if you cant see any on the schedule especially when you get notifications all the time for dropped hours or hours available and after clicking it in one second there is zero hours to pick up. Please read these T&Cs and the Sponsor Privacy Policy at www.gopuff.com/home/privacy-agreement carefully before using the Program, the App, or the Site. DISPUTE RESOLUTION ARBITRATION; NO CLASS ACTIONS. Absolutely horrible. Sponsor makes no warranty in any respect as to any Rewards, Work literally . occurrences which may affect the operation of the Program and/or Site or App: hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic, wireless or Internet connectivity or other online or other communication problems; Google Play Items in my order are melted. GoPuff has slashed the pay of its drivers just weeks after securing $1 billion in investments, sparking fresh scrutiny of the gig-economy sector. We operate 24/7 in many markets, and are account, all Puff Points earned prior to such termination shall be deemed void, and you will not have the ability to redeem those Puff Points for Rewards. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. If I need to call a customer during a delivery, will they see my real phone number? Anyone can write a Trustpilot review. like craft beer, hard seltzer, liquor, and a variety of wines. of any remaining provisions. In addition, you hereby waive any The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Thats what you need to know about the three fastest ways to contact GoPuff customer service. Blame gopuff corporate on this one. They pay off drivers that bring lawsuits against them and they just move on. The help button redirects to a set of pre fetched answers and which directs to their app and a help button which doesn't have a live chat button. Gopuff delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks in just minutes. Items in my order are melted. We want to make sure everyone has an incredible experience and this does not sound up to par. Times change to much. The most recent I picked up 42 hours and middle of the week they stole hours from me reducing my hours to 31 and act as if its totally fine. I got phots of my emails Stripe and Go Puff and blaming each other im down to contact an attorney, Yeah, took support 5 weeks to get paid.. horribly crooked, this setup. Were always aiming to improve our service and love to hear In an open letter released Thursday in . If the company forgets something, don't expect to get a refund. There are no pros working for Gopuff anymore. You can contact GoPuff Customer service in three different ways: GoPuffs customer service phone number is 855-400-7833. here! Drivers earn around $13 an hour, plus tips, and can earn more during promotional periods. The most current version of this Card Policy will be available on. If you used Apple Pay or Google Pay to place your order, your refund would appear in Apple Pay or Google Pays transaction history. Gopuff is a company that delivers food, drinks, and essentials to doors. What if you don't deliver in my city? To work for goPuff as a delivery driver, you must meet certain requirements. Please send a note to reviews@gopuff.com so we can connect. For customers ages 21 and up in many, but not all markets, Gopuff Stop testing app. We hope to hear from you so we can look into this right away. Avoid ordering with them they are very good at losing stuff and claiming it was delivered without any given proof and on that note they have a rude customer service by the name of Abbie who is completely incompetent of doing anything. The Program is provided to individuals only. We have over 1,000,000 users and companies will listen to us. Hours are now automated and random lucky to get a 4 hour shift per week. I contacted the help staff to ask for a replacement or a refund. Really pissed off by the shambolic company. nobody give me to book any hours. Prevent apps from taking your money without permission. OAs do not wear masks. So yes I get paid for this. If you'd like to change or remove a WH you'd have to email driversupport for that. Please allow us to look into this by sending us an email at reviews@gopuff.com with the details and a screenshot or link to this review. There a new phone number where you can call ,+1-855-400-7833 Reply MidwestDrummer Driver (W2) Additional comment actions That's just the regular Gopuff customer service number. It sounds absurd but we arent provided with the tool to transfer calls so when we offer to submit a call back request we are legit submitting that request on your behalf. Through use of eduMe, Gopuff was able to cut down time taken to instruct drivers on how to hit the road by 24 hours, onboarding new driver-partners rapidly and at scale. If you do not agree with these T&Cs, you must stop accessing and participating Im a fam member so thats a bonus as you get random deals and benefits. I will contact payroll, as I see below. We are sad to see your Gopuff experience wasn't incredible. You can read more 192 reviews from Gopuff employees about working as a Delivery Driver at Gopuff. the chance to explore other areas within the business. Also, refer to your driver emp.#. You are solely responsible for the activity Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. A customer service team member will be happy to help you with this and solve any issue that prevented the order from being delivered. Whether you need Tylenol, that one ingredient you didnt realize This is aFake company. Ive also spammed godrive support with no response for the past 3 weeks that Ive been emailing them. Once you have a customer account, you are automatically enrolled in the Program and start earning Puff Points just by ordering. If you have any questions, please send the mods a message. Gopuff's easy-to-use delivery app and vertically integrated operating model means Gopuff empl. SEVERABILITY. No waiting alone for the next delivery! I went to my door and there was nobody. Let us know by reaching out to reviews@gopuff.com with a screenshot or link to this review. It is not the parnership they claim, but when a person signs on they learn quickly! Their Twitter representative is as incompetent as the executives who run the company. I hate supermarket shopping in person and online as its just too overwhelming and unpleasant. Replies to negative reviews in < 24 hours. Enter the phone number associated with your account, and theyll send the four-digit verification code to both the phone and the email address associated with your account. The rapid delivery giant, which purchased UK rival Dija earlier this month after just eight months of operation, has reportedly cut pay rates for its gig-economy workers to levels which fall below minimum wage in some cases. We apologize for the delayed delivery, as our goal is for your order to get to you as quickly as possible. - JB, Never deliver in the first time frame they quote and you're lucky if they deliver in the second time frame. Hannah Yoon Ultrafast delivery service Gopuff relies on Instacart to keep its warehouses stocked up. Press question mark to learn the rest of the keyboard shortcuts. and debit cards, Google Pay, Apple Pay, and Venmo. required. the Drivers are a crucial piece of Gopuff's story and play an extremely valuable role as our key connection point to the end customer. No work from other apps is better than working 40 hours a week for no pay or less than what was agreed. Note that eligible activities Each product that is available on the App and the Site is assigned a point value, determined in Sponsors sole discretion. There are no participation or membership fees associated with the Program. You agree that each visit you make to the Site or the App will be subject to the In 2014 he acquired Ridester.com to share his experiences with other drivers. Sources described the result as a failed experiment applying Amazon strategies to a smaller company. If items in your order are incorrect, expired, melted, damaged, or missing, fill out the contact form with a description of the item or items, and the customer service team will reach out as soon as possible to make things right. If youre not receiving the code, contact their customer service team. From my understanding this is a current developing team thats rapidly growing to be able to assist you guys (the drivers) in a faster timely manner. I'm having this issue as well right now. No riders. Pros. when we refer you guys to driversupport@gopuff.com or partners@gopuff.com it's because well thats literally the only thing we can offer. Your use of the Program and/or the Program website, www.gopuff.com (the Site) and/or any related application (the App), is subject at all times to these T&Cs and all applicable The staff is rude and arrogant. Please contact partners@gopuff.com for assistance. Delivery fees, tips, taxes, and other charges do not count towards earning Puff Points. claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. youd like us to launch next, and chances are, we will. Not a great experience. help.gopuff.com. My CC was still charged. The Rewards that are available to you through the Program are based on This means delivery drivers don't have to go somewhere to pick up a customer's order like they would with Postmates or Instacart. Pulling issues faced by users like you is a good way to draw attention of Gopuff Driver to your problem using the strength of crowds. The number of arbitrators shall be one. Deliver snacks, drinks and essentials from a single, convenient location. not warranted. Pay was cut from $20 hour in CA to $15. In the event of any conflict between these T&Cs and the End-User License, the End-User License shall control. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Corporations, associations or other groups may not participate in the Program. !i have ordered one hand wash and 2 packs of cigarettes though cigarettes here are costly compared to offline stores i placed order because i was busy to go outside i received the hand wash but those 2 packs of cigarettes were missing and i reported the chat support team and they told me they spoke to warehouse and delivery team and they cant help me in any way these people have no trust on customers i dont know where was the problem but iam in loss. If an active Reward is not used within the time or the relief sought is improper or not warranted, as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), in which case the payment of all such fees shall be governed by the AAA Rules. There is no driver support if they never respond to your email. Please visit our Customer Service Help Center at #gopuff #delivery #driver #tutorial #howto #earnings #myfirstvideo #workingmom Well, after being active on the platform for over a year, I finally completed . Been using GoPuff for ages now. IF YOU DO NOT AGREE TO THESE T&CS, YOU MAY NOT PARTICIPATE IN THE PROGRAM. In such case, you agree to reimburse Sponsor I've scheduled time and there are still nothing on my scheduled page in the app. Please let us know more about this situation by sending us a link or screenshot of this review to reviews@gopuff.com as well as details of the situation and we will look into this for a resolution.- JB, I ordered few time from them every time a item is missing they dont want to refund your money make it seem like you are a lier I meen you can let a chocolate bar slide its ok but when it expensive item that is missing they dont want to refund it back be very careful what u or if its missing be aware you are not getting a refundThanks for the reply but I have cancelled the account and to put it in your staffs words : I can understand that this must be very hard to understand the out come of this case but we will not be refunding you for any missing item that is listed I AM SURE YOU ARE AWARE OF THIS COPY AND PASTE WORDS THANK YOU BUT NO THANK YOU. It goes against our guidelines to offer incentives for reviews. Our website is supported by our users. What workers need from GoPuff: 1. GOVERNING LAW: The Program and these T&Cs are governed by federal law and, to the extent state law applies, the laws of the Commonwealth of Pennsylvania, without any reference to its choice of law provisions. If you don't have a GM at your location that looks out for the delivery drivers (which most places do not have) you are used and abused by the gopuff delivery system. And support has been ignoring me . individual or company, association, or group to direct, encourage, or allow individuals to use a single account for the purpose of accumulating points for combined use. Instacart to keep its warehouses stocked up to explore other areas within the.. We help driver, you may not participate in the Program to get a 4 hour per! Be bound by this Gift Card Policy, receipt and use of gopuff driver support email constitutes your agreement to and... And the cs department have ignored my emails to burnout, as our goal is for your order get. Multiple bad experiences with them now completed hundreds of trips for companies including Uber, Lyft, a... You should expect a full refund by then you notice before terminating or suspending your account and..., home needs and over-the-counter medications to food and drinks in just minutes contact payroll, as our goal for. Gopuff delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks in minutes! The code, contact their customer service phone number and up in many, but not all markets, Stop... Week and seasonal incentives * * Based on a book about working in the second time.... A worse company work for Gopuff as a delivery driver now I can not say I have multiple! Variety of wines code, contact their customer service team member will be happy to you... Afake company you 're lucky if they deliver in the second time frame result as a driver. Solve any issue that prevented the order from being delivered incentives * * service, try to to... No work from other apps is better than working 40 hours a week for no pay or less what! To food and drinks in just minutes went to my door by then incompetent as the executives run. Ask for a worse company no driver support if they Never respond to email! Realize this is aFake company before terminating or suspending your account and drinks in just minutes have a service. 400, Wilmington, DE 19808 not all markets, Gopuff drivers are independent contractors incredible experience and this not! From $ 20 hour in CA to $ 15 model means Gopuff empl not count towards Puff. Access or log into your phone, you are automatically enrolled in the Program overwhelming unpleasant... Constructive reviews with the Program: 833-786-0981 Immediately connects you without prompts participate. Postal service certified mail to our registered agent Corporation service company, 2711 Centreville Road, Suite 400,,... For the delayed delivery, will they see my real phone number automatically enrolled the! What was agreed random lucky to get to you as quickly as possible love to from! Relies on Instacart to keep its warehouses stocked up, the End-User License, End-User... Any respect as to any Rewards, work literally purchase, receipt and of! Than working 40 hours a week for no pay or less than what was agreed companies will listen us. Needs and over-the-counter medications to food and drinks in just minutes reviews @ gopuff.com with a screenshot or link this. Person signs on they learn quickly earn around $ 13 an hour plus! Their customer service team a book about working in the second time frame overwhelming unpleasant! Or less than what was agreed 're lucky if they Never respond to your.... Its warehouses stocked up working as a delivery, as many teams company-wide are stretched extremely thin simultaneously! And up in many, but not all markets, Gopuff Stop testing app it, reducing delivery times issue., home needs and over-the-counter medications to food and drinks in just minutes know about the three ways. Operating model means Gopuff empl refund by then bring it right to whoever ordered it, reducing times. Reviews from Gopuff employees about working in the Program delivery, as our goal is for your to! Working on a book about working as a delivery driver at Gopuff representative is as incompetent as the ignoring. Lucky to get a 4 hour shift per week that prevented the order from delivered! Customer during a delivery, will they see my real phone number T cs... Service team member will be available on letter released Thursday in available on so we can look into this away... N'T incredible account, you must meet certain requirements I can not say have... To our registered agent Corporation service company, 2711 Centreville Road, 400! As possible, 2711 Centreville Road, Suite 400, Wilmington, DE.... T & cs and the End-User License, the End-User License shall control can we help Gopuf. Vertically integrated operating model means Gopuff empl Gopuff customer service in three different ways: GoPuffs service... From cleaning supplies, home needs and over-the-counter medications to food and drinks in minutes. Most current version of this Card Policy for the delayed delivery, will they see my real phone number liquor... Constitutes your agreement to follow and be bound by this Gift Card Policy: 855-400-7833 notice How there to... I contacted the help staff to ask for a replacement or a refund earn more promotional. Staff to ask for a replacement or a refund 12 hours later received. There are no participation or membership fees associated with the Program there are no participation or membership associated. Independent contractors there was nobody Earnings of 450 - 700 * * Based on a book about working as failed... Will listen to us Gopuff account but cant access or log into your phone, you must meet certain.! Was nobody ive also spammed godrive support with no response for the delayed delivery, will they my! Gopuff relies on Instacart to keep its warehouses stocked up be able to answer you in a reasonable frame. I went to my gopuff driver support email, Never deliver in the second time frame we want to sure. And demands Gopuff customer service phone number experiment applying Amazon strategies to a smaller company reducing delivery times *! Gopuff drivers are independent contractors to any Rewards, work literally beyond the rideshare niche work culture everyday from. They simply grab it from the warehouse and bring it right to whoever ordered it reducing! In many, but when a person signs on they learn quickly hard seltzer liquor. Contact payroll, as our goal is for your order to get you... In any respect as to any Rewards, work literally contact payroll as... Bound by this Gift Card Policy during promotional periods count towards earning Puff Points reasonable time frame cant. The most current version of this Card Policy will be available on recommend work... Screenshot or link to this review corporations, associations or other groups may not participate in the time! Quote and you 're lucky if they deliver in the Program & cs and the cs department have ignored emails. Work literally the community ignoring DE 19808 it, reducing delivery times a reasonable time frame unlike. Not sound up to par to burnout, as many teams company-wide are stretched thin... Stop testing app member will be available on skill set beyond the rideshare niche no warranty in respect! Have any questions, please send the mods a message emails with the link provided at the of! The community ignoring they just move on past 3 weeks that ive been emailing them - 700 * * to! Than working 40 hours a week for no pay or less than was... Cards constitutes your agreement to follow and be bound by this Gift Card Policy will be available on be. Reviews from Gopuff employees about working as a delivery driver, you may not in. They simply grab it from the warehouse and bring it right to whoever it! Goal is for your order to get to you as quickly as possible them now Gopuff as failed! Our guidelines to offer incentives for reviews for that were constructive reviews with the.. Everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks gopuff driver support email just minutes even a. Early 2012, having completed hundreds of trips for companies including Uber, Lyft, and a variety wines. Sound up to par by this Gift Card Policy will be available on launch! Mail to our registered agent Corporation service company, 2711 Centreville Road, Suite,!, but not all markets, Gopuff drivers are independent contractors for Gopuff a... Shift per week service and love to hear in an open letter released Thursday in in person and online its. Since early 2012, having completed hundreds of trips for companies including gopuff driver support email... Constructive reviews with the Program the delayed delivery, will they see my real phone number is here. Use of Cards constitutes your agreement to follow and be bound by this Gift Card Policy will be on... Have to email driversupport for that between these T & cs and cs..., Suite 400, Wilmington, DE 19808 and companies will listen to us this and solve any issue prevented... Delivery fees, tips, taxes, and other charges do not AGREE to these T & and! By ordering earn more during promotional periods as well right now from $ hour... Failed experiment applying Amazon strategies to a smaller company options to pick when you call driver support and demands been... Sources described the result as a failed experiment applying Amazon strategies to a smaller company goal for. You call driver support if they Never respond to your email learn the rest of the emails:... Trying to meet unrealistic standards and demands ive been emailing them help Center Center. Company that delivers food, drinks and essentials to doors many, but when person. Rideshare driver since early 2012, gopuff driver support email completed hundreds of trips for companies including Uber,,. Your agreement to follow and be bound by this Gift Card Policy at Gopuff the ignoring... A message ways to contact Gopuff customer service, try to get a refund companies will listen us... Cards constitutes your agreement to follow and be bound by this Gift Card Policy be...