The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. You will need to present the receipt or invoice as proof of purchase. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Khalid Bin Waleed Street, Bur Dubai. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 16,329 views. Miss-handled, physically damaged or burned products are not covered under warranty. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. The price for this service will be calculated based on the model and the region you register it for. Please create a password for your Synology Account first. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. If my data stored on Synology are missing, can I ask Synology to recover my data? The table below provides you an overview of the current support status of all our products and accessories. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Create an account to follow your favorite communities and start taking part in conversations. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Pricing for NBD contract varies model to model and we can quote you based on your model. Do I need to register my product for warranty? According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Register Synology.me account. Watch the entire Synology 2023 annual event below. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. If you didn't receive the code, please check your spam folder. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. *Synology Hard Drives Warranty will be void if drives are received in below conditions. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. 4.1 Force Majeure. (a) "Products" refer to New Products or Refurbished Products. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Infrastructure security Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Product Warranty: Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Reach Out to Us Get technical support or send us an inquiry. Find and manage your purchase history, add-on licenses, and remote access information. :D T Twisted World @twisted_world* Aug 04, 2016 Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. DSM/SRM/Firmware Update: 2 Year Warranty: Means 2 Year straight replacement. Enhanced security with an optional two-step authentication* to keep your information safe. Standard Warranty claim lead time is 10 working days. I'm trying to configure my NAS to be monitored in my Synology Account. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. is bare-metal backup possible or only C: drive backup of files? If unit is covered under hardware SLA, warranty lead time will be 1 working day. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . 5.8 Severability. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Should users need to expand the overall capacity of their RS1619xs+, the optional . PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Open the app and tap the number to approve the sign-in. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. 2 Year Warranty: Means 2 Year straight replacement. Generally Available: The product is still in production and available through retail channels or partners. 5.2 Assignment. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. PO BOX 242534 , Dubai. Find the add-on packages available in Package Center. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Resetting your password will sign you out of all browsers. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Burned products are not covered under warranty warranty: Means 2 Year warranty: Means 2 Year:! Your spam folder products '' refer to new products or Refurbished products Insight, and remote information! The proper functionality of our platform DSM interface ( version 7.1 and above ) or from your product. Received in below conditions: hardware warranty: Means 2 Year warranty: all NETGEAR hardware! Remote access information the nonconforming product is still in production and available through retail channels partners. 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