Be aware of the following information before completing a connection reset. Unplug it and reboot the device. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. I swapped the old unit back injust to make sure I did not mix them up. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. iMac If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Its possible that the fault is with your Xfinity Remote. Bienvenue." Make sure that all the cables are tightly secured. Sometimes Cox cable and phone use the same modem. You simply have to wait for Cox to resolve the situation. Bienvenido. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Heres what you need to do to figure out and fix slow Cox internet. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. A subscription to any level of Cox Residential Internet service and Contour is required. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Perhaps, AT&T would even help me pay my penalty for cancelling. MacBook The Pace boxes still show the RDK-03033 error. Disconnect the modem from the power outlet. The Contour receivers may not be linking together. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Cox cable box problems can be caused by issues with your TV box or Coxs local network. TV programs that are actively recording will be interrupted. These are what youll want to try before calling in and getting put on hold. Signal interference is also a possible cause. Nothing changes. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Ensure that the remote batteries arent dead. I just sent the first old box back. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Ever since weve been hooked on Xfinity TV and the features it provides. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. How do I fix this? In which case you may find yourself having to reset the remote and pair it to your TV again. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Tap on the TV option at the bottom of the Overview menu. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Bienvenue." Contacted Comcast and went through the entire process again. If you are able to escilate this, that would be awesome. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Same problem the past month since I've returned to Comcast. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Click the Xfinity button on the remote. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. The second box activated but had trouble pairing the remote with my sound bar. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. First, check DownDetector then check your homes speed by usingSpeedtest.net. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. It has five amplified ports and one non amplified VoIP port for the cable modem. Choose the Customer Support option from the Menu button on your remote. Editorials WiFi is fine. Finally, press the Power button to restart your device. Then, hurry up and press the WPS button on your device within 2 minutes. You might need to schedule a technician to come to check your home. (why you have internet). It will not move past that. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. For bigger issues, you can also contact Cox Communications customer support. Call Cox for help because most of the quick and easy tips didnt work. Tried different ports on the ampstill no joy. You can also restart that specific device. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Video, Apple It pretty much points the cause being the amp itself. Leave it for around 10 seconds. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. See if you can get yourself another box and try it out. and get stuck there. I just did that today as it was connected to one of the TV ports. Bienvenido. How do I fix this? And for the analog TV users, the Mini box is a must-have. I have chatted with tech support who could not even get it to reboot. So I reset the brightness to the highest setting of 3 put is still hardly visible. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Bienvenido. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. You will be taken to another page for registering into Cox, and on that page, click on No Account? If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Remote Settings. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Learn More. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Press the right arrow once and then the down arrow once and press Select. Double-check the main cable in your living room and that its working fine, then try again. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Cox has a recording style for everyone. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). I was told the TV box gets it's signal from the DVR box in order to work. I am experiancing the same issue, it started yesterday. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. So, I have put the CSMAPDU9VP back into service. Basically, they give you multiple channels in every room of your house. Itll be a single pinhole near the power cord. For one, a mini box doesnt give you EVERY channel you pay for. Shut the TV down at end of night and next morning stuck in endless loop of reboots. When your cable box loses power or is unplugged it also loses its memory of. Read more Using the Cox Contour app Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Disconnect the set-top box and wait for 10 seconds. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Cox Mini box problems range from missing channels to activation failed or is taking too long. Using the Contour Settings Menu. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. The pain is real and so is the issue. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. I'll update this post with the outcome of the visit. Bienvenue." About four days ago, my X1 DVR box died. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. While youre at it, make sure the device youre trying to use isnt too far from the router. Take a speed test to confirm if your speeds are lower than what youre paying for. Did all of the above again, but no Joy. You've eliminated everything on your end that we would've asked you to check. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. No joy. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). qg. Answer 1 of 31. Can't get past the "1Pst" error. Bienvenido. I only use the HDMI out on these boxes, so sure. Anything else I might try to do on my end? Youll be able to see a welcome screen. You can see the name of your cable box from those options and choose that device. the amp you showed is probably two boards in one unit. This time on the clock, the first digit is brighter than the rest. The Internet is working perfectly. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. It is so hard with this company to get to a knowledgeable tech. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Enter your zip code below to find internet providers in your area. I have the Flex box connected directly to my router via an Ethernet cable. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Does anybody know if TV and Internet are two entirely different services? I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. iPad mini Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. For support, you can always call1 (800) 234-3993 and its available 24/7. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. While youre at it, make sure none of the cables are loose or unplugged. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Nuts. iPhone It was sluggish, so I rebooted and that is when it ended up stuck. This ensures the TV boxes are communicating with the DVR box. But it is 'working'. Is it possible that the cable TV signal is down at the street but not the Internet? Press the Xfinity button. If this doesnt fix the phone, youll surely need to call Cox for additional help. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Internet usage spikes in the morning, and after 5 PM, as more people are home. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. When your Cox Cable internet goes out it feels like the world stops. These days, problems come in multiple forms. I am having the EXACT same problem!! Even with the wired Ethernet connection, the Flex box will not connect to the Internet. We have a contour 1 box. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. I am considering dropping cable at some point. 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