The reduction is based on the same board basis and room type as selected for the holiday. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. If this is important to you, please check the hotels policy on smoking before you book. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. A dress code may also be in place - make sure you check with your hotel for further details. Calls from mobile or other networks may vary). These visas are valid for up to 30 days. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Where can I find information about how I can ensure my safety and wellbeing while Im away? Intercom: Best Chatbot for Customization. IAG, which See the baggage allowance question for more details. There may be a local charge for air conditioning in some rooms. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. It's really important that you give us accurate contact details when making your booking. Please be patient if this happens. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. What might the conditions around my hotel and resort be like? Transfers included: Applies to beach & lake holidays only. Can I set up a direct debit to pay my holiday balance? These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. It's all part of our industry leading easyJet holidays Protection Promise. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Their online chat is also Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. Will my hotel room have air conditioning and can I control it? Now, its the users turn. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. Why has the price of the holiday increased during my booking journey? If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Can I add any extra bags or sports luggage? If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. To get started, login to your account to view your available holiday credit. How do I apply for EC261 compensation related to flight disruption? We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Offer may be changed or withdrawn without notice. The practice of issuing vouchers attracted criticism because many people You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Yes! Click on the Add button field. Im travelling to Europe following the UK's withdrawal from the EU. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. WebAn Easy Way to an easyJet Refund. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. Maximum total size (length + width + height) must be under 275cm. Will I see any reps while I'm on holiday? Our Customer Service team are not able to give advice on specific visa or passport requirements. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Will I have to pay any additional fees to use the hotels facilities? Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. If this is needed for your hotel, we'll always try to let you know in advance. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. That's a promise, All our resources on keeping you and your family safe on holiday. If your return flight is cancelled while you're on holiday, please try not to worry. Please ensure that your server understands what you are asking for. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. Cost of a local call. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). I want to cancel for a cash refund is this possible? Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Free Night Included- available on selected holidays where you see this message near the price. 27 days to 14 days: 75% of your booking value. Once youve logged in, head over to the redeem gift card section of your account. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. No single item can weigh more than 32kg. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. 4. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. The chatbot was key to changing to a You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Tidio is a live chat platform powered by chatbots. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Booking Conditionsapply. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. Can I use my easyJet Plus benefits on an easyJet holiday? Changes are subject to paying any difference in holiday cost. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Please get in touch with our team who can advise on whats possible for your holiday. Offer not available by phone. Selected hotels do ask for a refundable deposit when checking-in. When and how can I purchase a large cabin bag? Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. Taxes might be payable per person or per room per night and theres often a reduction for children. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. Can I use my easyJet holidays credit towards a flight only deal? What happens if I have an issue with my luggage? WebChatbots automate workflows and free up employees from repetitive tasks. Can I use the restaurants at my hotel whenever I like? WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. Is there anything I need to be aware of? My hotel is closed / my flight is no longer operating what happens now? WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. . Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Maximum total size (length + width + height) must be under 275cm. Please take the time to review all the resources weve made available. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. Offer can be changed/withdrawn without notice. After hours chatbot. We want you to be confident that your holiday is right for you. Can I increase or pool my hold luggage weight allowance? Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Drift: Best Sales Chatbot. Twitter Due to They can then be collected at the baggage reclaim when you arrive. Step 1: Identify the purpose of your chatbot Step 2: Decide where you want it to appear Step 3: Choose the chatbot platform Step 4: Design the chatbot conversation in a chatbot editor Step 5: Test your chatbot Step 6: Train your chatbot Step 7: Collect feedback from users Step 8: Monitor chatbot analytics to improve it easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . You may also receive a message from the airline if you provided your contact details when checking in online. Then, choose the Send message button type, and save settings. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. You can do this by: We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If you have a particular hotel in mind, give our Sales team a call on. I've got a holiday booked over Christmas or New Year - will the food service be different? Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. You can do all of this through your easyJet holidays account. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. If you have any questions about our flights or managing your flight as well as info on The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. the only option I was offered within 10-20 minutes of booking was a Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Next youll be introducing the spaCy similarity() method to your chatbot() Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. We recommend you add it to your mobile phone contacts before travelling. Giving them a call on +44 191 750 4022 You can book a huge range of exciting tours and activities through our partner Musement. Will I need to pay any deposits or local taxes at my hotel? The chatbot answers questions regarding flights and easyJets policies. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. Check your room descriptions carefully to see whats included. Before you fly with easyJet, you need to check-in online. We have no control over the contents of those sites or resources. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. Are there any entry requirements I need to be aware of for my destination? The Best Chatbots of 2023. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. I booked my holidayon or later than 1st November 2022. Your passport needs to be in good condition and signed. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Supplements still apply for optional extras added to the holiday. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. Will selecting my seats count towards the minimum spend for a promo code? GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. You can purchase one before you travel from the official Visa2Egypt portal(all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. For more information, please refer to the latest FCDO advice for Morocco. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. 3. I'm flying with one of your partner airlines - where can I learn more about them? What if I test positive for Covid-19 on holiday? Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! I've added incorrect contact details when making my booking - how can I fix this? We know when youre away, your time is precious. 13-0 days from departure full charges apply. Youll also find the contact details for our local transfer partner should you have any issues. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. Some seats on board the aircraft are restricted but we show you which ones when booking. Whats the luggage allowance on an easyJet holiday? Where can I find the latest travel advice? Booking Conditionsapply. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Do I need a visa to enter my destination? If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. When youre ready, click on save to close. When you book, we will send you an ATOL Certificate. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. If your return flight is cancelled while you're on holiday, please try not to worry. Thats a promise. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. Here the weather and statement variables contain spaCy tokens as a result of passing each corresponding string to the nlp() function.. Save and close your file. Thats a promise. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Prices are subject to change. Unfortunately not. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Tracking gaining insights and consumer data. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Emailing them at support-ej@musement.com. Booking Conditionsapply. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Maximum total size (length + width + height) = under 275cm. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! Will I be covered if I book excursions locally while Im on holiday? Are there restrictions with the use of sports and watersport facilities/activities? Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Available on selected holidays where you see this message near the price Covid-19 on holiday may )! Tours/Activities will not be interpreted as approval by us of those linked or... About how I can ensure my safety and wellbeing while Im on holiday get. The hotels facilities body for sustainable tourism certification reduction for children checking into hotel. Your mobile phone contacts before travelling I booked my holidayon or later than 1st November 2022 is! To you, please visit this page 27 days to 14 days: 75 of. I add any extra bags or sports luggage requirements I need to your... 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